Call TracFone and ask them to release your number for porting. Tracfone account # is NOT the phone number. It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself – under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15-digits of your SIM Card number. You can also view the account number in the My Account section of the TracFone website by clicking “Add (or Edit) Nickname”. – TracFone doesn’t use passcodes, use 0000 if the operator you are porting to requires a passcode.