This is a brief overview of AT&T GoPhone and how to get the information you will need if you wish to port your phone number out to a different company. You can use the AT&T GoPhone Porting Instructions below to get your AT&T GoPhone account number and password.
AT&T GoPhone Contact Info
Customer Service: 1-800-901-9878
Hours: Monday – Friday: 7:00AM – 10:00PM | Saturday and Sunday: 9:00 – 7:00
- Sales: N/A
- Dealer Support: N/A
- Fraud: N/A
- Insurance: N/A
- Porting Department: 1-888-898-7685
- Tech Support: N/A
Carrier(s) used by AT&T GoPhone
- (CDMA): NO
- (GSM-A): AT&T
- (GSM-T): NO
- (PCS): NO
- (Other): NO
AT&T GoPhone Porting Instructions
Your AT&T GoPhone Account Number is NOT listed in your online account and it is not your phone number. Call the AT&T porting department or customer service to get the account number. Say “more options” when you hear the automated system. Press “0” to get to a live human representative. Ask them for the account number. They can also text your 4-digit PIN to your active AT&T GoPhone if you need it. Since GoPhone accounts do not use an SSN, any carrier you are porting to must enter all zeroes if their form requires a Social Security Number. Verify the name and address on file while you are on the phone to prevent a Port Request failure.
Notes: GoPhone was the previous name of AT&T’s prepaid phone service.
Please contact Best Cellular customer service if you need help or can’t find what you’re looking for in our list of United States mobile virtual network operators and wireless communications service providers.