This is a brief overview of AT&T GoPhone and how to get the information you will need if you wish to port your phone number out to a different company. You can use the AT&T GoPhone Porting Instructions below to get your AT&T GoPhone account number and transfer PIN.
AT&T GoPhone Contact Info
Customer Service: 1-800-901-9878
Hours: Monday – Friday: 7:00AM – 10:00PM | Saturday and Sunday: 9:00 – 7:00
- Porting Department: 1-888-898-7685
What network does AT&T GoPhone use?
AT&T GoPhone runs on the AT&T network.
AT&T GoPhone Porting Instructions
Your AT&T GoPhone Account Number is NOT listed in your online account. It is not your phone number either. You must call the AT&T porting department or customer service to get your account number. Then, say “more options” when you hear the automated system. Press “0” to get to a live human representative. You can ask them for the account number. They also can text your 4-digit PIN to your active AT&T GoPhone if you need it. Since GoPhone accounts do not use an SSN, any carrier you are porting into must enter all zeroes (0’s) if their Port Request form requires a Social Security Number. Be sure to verify the name and address on file with GoPhone while you are on the line to prevent a Port Request failure.
GoPhone was previously the name of AT&T’s prepaid phone service. AT&T acquired the company in 1995 and discontinued the brand after July 2017.
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Check coverage before you port
AT&T GoPhone runs on the AT&T network, so the coverage you get at your address is AT&T coverage. Check it on AT&T’s own coverage map before you start the transfer.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The AT&T GoPhone transfer PIN lookup puts these steps on one screen and texts them to the customer.
Where AT&T GoPhone customers usually go next
AT&T GoPhone runs on AT&T’s network, so the phone in your hand is already AT&T-compatible. These carriers will take it with no compatibility question.
Cricket WirelessAT&T network, prepaid
H2O WirelessAT&T network, prepaid
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Check AT&T GoPhone before you switch
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Other carriers on the AT&T network
These brands use the same towers as AT&T GoPhone. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
See which network every US carrier uses · Open the transfer PIN lookup