Here is how to get your Claro Puerto Rico account number and transfer PIN, and what to do with them when you move your number to another carrier.
Account Number
Also, verify the Account Number which can be found on Claro’s website.
Transfer PIN
You must contact Claro PR for your PIN.
*#06# for your IMEI and check it first.Claro Puerto Rico Contact Info
Customer Service: 1-800-981-2355 | 787-763-3333
Hours: Monday – Sunday: 8:00AM – 7:00PM (AST)
- Porting Department: 787-751-5151
What network does Claro use?
Claro runs on the Verizon network.
Claro PR Porting Instructions
You must contact Claro PR for your PIN. Also, verify the Account Number which can be found on Claro’s website. According to multiple sources, Claro Puerto Rico claims they do not offer number-portability for transferring telephones to the United States or will make the process very difficult. As a US unincorporated territory, Puerto Rico does fall under FCC jurisdiction and therefore it is illegal for any carrier there to refuse a number port. You may need to reference the FCC Guidelines for more information.
Claro’s phone numbers may require using International Dialing if you are calling from the US. Claro was introduced in Puerto Rico on May 18, 2007-May 18, 2014 as a replacement for Verizon Wireless. It is the wireless arm of Puerto Rico Telephone, which offers landline telephone and data services on the island. As of 2014, Claro PR shut down its Verizon CDMA network and now uses exclusively GSM, UMTS, and LTE. Verizon customers in the US can now roam through Open Mobile in Puerto Rico.
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Check coverage before you port
Claro Puerto Rico runs on the Verizon network, so the coverage you get at your address is Verizon coverage. Check it on Verizon’s own coverage map before you start the transfer.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The Claro Puerto Rico transfer PIN lookup puts these steps on one screen and texts them to the customer.
Where Claro Puerto Rico customers usually go next
Claro Puerto Rico runs on Verizon’s network, so the phone in your hand is already Verizon-compatible. These carriers will take it with no compatibility question.
VisibleVerizon network, prepaid
Total WirelessVerizon network, prepaid
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Questions about Claro Puerto Rico
Can I keep my phone number when I leave Claro Puerto Rico?
Yes. Federal number portability rules let you take a working number to a new carrier. Claro Puerto Rico cannot refuse the transfer or charge you to release the number.
Should I cancel Claro Puerto Rico before I port my number out?
No. Cancel first and the number is released, which ends your right to move it. Keep the Claro Puerto Rico line active until the new carrier confirms the port completed.
How long does a port out from Claro Puerto Rico take?
A simple wireless transfer usually completes within one business day once the new carrier submits the correct Claro Puerto Rico account number and transfer PIN.
Does Claro Puerto Rico run on its own towers?
No. Claro Puerto Rico is a reseller riding on the Verizon network.
Cite this page
We have not recorded when these port-out details were last confirmed. Call Claro Puerto Rico to verify before you rely on them.
Best Cellular. “Claro Puerto Rico Account Number & PIN: Accurate 2026,” BestCellular.com. https://bestcellular.com/claro/
Free to reuse with credit. Licence, sources and the full dataset.
Check Claro Puerto Rico before you switch
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Other carriers on the Verizon network
These brands use the same towers as Claro Puerto Rico. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
- Credo Mobile
- enTouch Wireless
- ETC (Enhanced Telecommunication Corporation)
- Expo Mobile
- Farmers Mutual Telephone Company
- FMP Wireless
See which network every US carrier uses · Open the transfer PIN lookup