Here is how to get your Claro Puerto Rico account number and transfer PIN, and what to do with them when you move your number to another carrier.
Account Number
Claro Puerto Rico does not publish where to find your account number for porting out. Sign in to Mi Claro to view your account and bills, or call Claro Movil at (787) 775-0000 and ask for the account number on your line.
Transfer PIN
Claro Puerto Rico does not publish a transfer PIN process, length or expiry. Call Claro Movil at (787) 775-0000, or message ClaroBot on WhatsApp at the same number, and ask for the PIN your new carrier needs to port your number.
*#06# for your IMEI and check it first.Claro Puerto Rico Contact Info
Customer Service: 1-800-981-2355 | 787-763-3333
Hours: Monday – Sunday: 8:00AM – 7:00PM (AST)
- Porting Department: 787-751-5151
What network does Claro use?
Claro runs its own network.
Claro PR Porting Instructions
You must contact Claro PR for your PIN. Also, verify the Account Number which can be found on Claro’s website. According to multiple sources, Claro Puerto Rico claims they do not offer number-portability for transferring telephones to the United States or will make the process very difficult. As a US unincorporated territory, Puerto Rico does fall under FCC jurisdiction and therefore it is illegal for any carrier there to refuse a number port. You may need to reference the FCC Guidelines for more information.
Claro’s phone numbers may require using International Dialing if you are calling from the US. Claro was introduced in Puerto Rico on May 18, 2007-May 18, 2014 as a replacement for Verizon Wireless. It is the wireless arm of Puerto Rico Telephone, which offers landline telephone and data services on the island. As of 2014, Claro PR shut down its Verizon CDMA network and now uses exclusively GSM, UMTS, and LTE. Verizon customers in the US can now roam through Open Mobile in Puerto Rico.
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Check coverage before you port
Claro Puerto Rico runs its own network, so check Claro Puerto Rico’s own coverage map for your address before you start the transfer.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The Claro Puerto Rico transfer PIN lookup puts these steps on one screen and texts them to the customer.
Where Claro Puerto Rico customers usually go next
Claro Puerto Rico runs its own network, so check your phone’s IMEI with the carrier you are moving to before you switch. These carriers will take it with no compatibility question.
VisibleVerizon network, prepaid
Total WirelessVerizon network, prepaid
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Questions about Claro Puerto Rico
Can I keep my phone number when I leave Claro Puerto Rico?
Yes. Federal number portability rules let you take a working number to a new carrier. Claro Puerto Rico cannot refuse the transfer or charge you to release the number.
Should I cancel Claro Puerto Rico before I port my number out?
No. Cancel first and the number is released, which ends your right to move it. Keep the Claro Puerto Rico line active until the new carrier confirms the port completed.
How long does a port out from Claro Puerto Rico take?
A simple wireless transfer usually completes within one business day once the new carrier submits the correct Claro Puerto Rico account number and transfer PIN.
Does Claro Puerto Rico run on its own towers?
No. Claro Puerto Rico runs its own network.
Cite this page
Sources
BestCellular.com is an independent reference, not a carrier. Claro Puerto Rico does not publish these steps on a page we could read, so the steps above come from the secondary sources below. Confirm them with Claro Puerto Rico before you start. Checked October 13, 2026.
Carriers change port-out steps without notice. Confirm with Claro Puerto Rico before you start a transfer, and tell us if anything here has changed.
Best Cellular. “Claro Puerto Rico Account Number & PIN: Accurate 2026,” BestCellular.com. https://bestcellular.com/claro/
Free to reuse with credit. Licence, sources and the full dataset.
Check Claro Puerto Rico before you switch
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Carriers on the Verizon network
These brands use the same towers as Claro Puerto Rico. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
See which network every US carrier uses · Open the transfer PIN lookup