This is a brief overview of ROK Mobile and how to get the information you will need if you wish to port your phone number out to a different company. You can use the information below to get your ROK Mobile account number and transfer PIN.
NOTICE: ROK Mobile has lost their MVNO agreement with both Sprint & Verizon. They are no longer able to support Verizon or Sprint coverage. That means there will be no more ROK Mobile Verizon service and also no more ROK Mobile Sprint service, period. If you are affected by this, we can port you over to Best Cellular prepaid with no activation fees. All you will pay is your first month of service! To activate online visit our online activation page.
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Click To Keep Your ROK Mobile Phone Number-OR- Call 970-549-2378 for assistance. |
ROK Mobile Contact Info
Customer Service: 1-877-644-1182 | 1-909-597-7300
Hours: Monday – Friday: 8:00AM – 5:00PM | Saturday: CLOSED| Sunday: CLOSED (PST)
- Porting Department: 1-909-597-7300
Click To Port Your Number Out Of ROK Mobile
What network does ROK Mobile use?
ROK Mobile runs on the AT&T, T-Mobile and Verizon networks.
Click To Keep Your ROK Mobile Number
After discontinuing their Verizon coverage, ROK Mobile shut down their Sprint side as well. The last port out date, if you’re still using a Sprint phone on the ROK Mobile network is 8/31/2018 at 12:00 AM (EST).
ROK Mobile Porting Instructions
The ROK Mobile account number is now the MDN or phone number and the PIN is the last four digits of the MDN. Apparently, it is a 2 step process that you do a port request, then contact Verizon to escalate to Tier 2 porting center so Verizon can release the number. If you are porting a phone number into Best Cellular from ROK Mobile service, our techs will handle this for you. *We have tried this will know Monday morning if this is correct. Thanks!
To port out of ROK Mobile, you will need to use your ROK Mobile account number & you will also need your passcode or PIN. Your ROK Mobile Passcode is the last 4 digits of your phone number unless you changed it. (It was possible to set a custom PIN.)
We also recommend verifying the address you have on file and use that EXACT address when porting into the new carrier. If you do not confirm your address, the port will likely fail.
ROK Mobile previously listed their business hours as 7:00 AM to 10:00 PM (EST), Monday through Saturday. They also originally had coverage through Verizon and Sprint towers, but as of May 08, 2018 their website lists AT&T as their only carrier coverage.
Cannot find your carrier? Browse the full list of US carriers and MVNOs.
Check coverage before you port
ROK Mobile uses more than one network, so your coverage depends on which one serves your address rather than on the brand on the bill. Check all three: Verizon, T-Mobile, AT&T.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The ROK Mobile transfer PIN lookup puts these steps on one screen and texts them to the customer.
Where ROK Mobile customers usually go next
ROK Mobile uses more than one network (AT&T, T-Mobile and Verizon). Which one your line runs on depends on the SIM you were issued, so check your IMEI with the new carrier before you switch. Dial *#06# to get it.
T-MobileSame network, no compatibility risk
VerizonSame network, no compatibility risk
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Some links above are affiliate links. We may earn a commission if you switch through them, at no cost to you. We recommend by network compatibility first, not by what pays most.
Check ROK Mobile before you switch
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Other carriers that use more than one network
These carriers also ride more than one network, so coverage depends on your address rather than the brand.
See which network every US carrier uses · Open the transfer PIN lookup