This is a brief overview of T-Mobile Prepaid and how to get the information you will need if you wish to port your phone number out to a different company. You can use the information below to get your T-Mobile Prepaid account number and password.
T-Mobile Prepaid Contact Info
Customer Service: 1-844-351-0700
Hours: Monday – Sunday: 3:00AM – 10:00PM (PST)
- Sales: 1-800-866-2453
- Dealer Support: N/A
- Fraud: N/A
- Insurance: N/A
- Porting Department: 1-877-789-3106
- Tech Support: N/A
Carrier(s) used by T-Mobile Prepaid
- (CDMA): NO
- (GSM-A): NO
- (GSM-T): T-Mobile
- (PCS): NO
- (Other): NO
T-Mobile Prepaid Porting Instructions
Your 11 digit phone number (1-***-***-****) is the account number for T-Mobile Prepaid. The passcode is your 4-digit PIN (the same PIN used when calling customer service). If you don’t have a PIN you can set one up by calling 611 from your T-Mobile phone. Respond “No” when asked if you want to refill and then choose “Manage my account” followed by “Change my account PIN”. If you forgot your PIN number or need other help call the porting department.
Notes: N/A
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