Even before they start a cellular store, most wireless retailers understand the necessity of building customer loyalty, but there are always things we can do to improve customer loyalty and customer retention. Up-sells for Accessories A customer is most likely to purchase add-ons for their new cellphone at the time when they buy the new phone. It is important to keep some cases, car chargers, screen protectors, signal boost antennas, etc. in stock for your customer to grab. Your employees should be trained not to look at add-ons as a way for them to make more money, but as a way to help the customer’s investment. A case and a screen protector can save a customer the cost of a new phone if they drop […]