This is a brief overview of TruConnect Mobile (formarly Telscape and SureLink) and how to get the information you will need if you wish to port your phone number out to a different company. You can use the information below to get your TruConnect Mobile account number and password.
TruConnect Mobile Contact Info
Customer Service: 1-800-430-0443
Hours: Monday – Saturday: 7:00AM – 11:00PM | Sunday: CLOSED (CST)
- Sales: N/A
- Dealer Support: N/A
- Fraud: N/A
- Insurance: N/A
- Porting Department: N/A
- Tech Support: N/A
Carrier(s) used by TruConnect Mobile
- (CDMA): NO
- (GSM-A): NO
- (GSM-T): T-Mobile
- (PCS): Sprint
- (Other): NO
TruConnect Mobile Porting Instructions
- To port a phone number from TruConnect Mobile, you must call their customer service and request transfer to the porting department. (Unfortunately, they do not provide a direct line for porting help.)
- Next, press 1 for English.
- Finally, ask the customer service representative for your account number, PIN, and billing address. These factors must be confirmed with a customer service rep to successfully port a phone number. We recommend verifying capitalization of addresses and reading all numbers back to the customer service representative to ensure accuracy.
(NOTE: It takes about 2 weeks to fully port a phone number from Lifeline accounts.)
Notes: TruConnect Mobile was formerly known as Telscape. This company was also known as SureLink. “True Connect” supplies government-sponsored Lifeline devices as well as other cellular services. They do not provide a dedicate line for porting inquiries. All porting requests must be handled via their main customer service line. In addition, porting a phone number from TruConnect Mobile can take up to two weeks, so it is necessary to confirm your account is in good standing before submitting a port request.
Please contact Best Cellular customer service if you need help or can’t find what you’re looking for in our list of United States mobile virtual network operators and wireless communications service providers.