Here is how to get your Twigby account number and transfer PIN, and what to do with them when you move your number to another carrier.
Account Number
Twigby does not list a customer service number. To port out you need your 4-digit Twigby account number, the MDN, and the address and ZIP code on the account. Sign in at twigby.com to find them.
Transfer PIN
Twigby does not issue an individual PIN. It uses 1234.
Twigby Contact Info
Hours: Monday – Friday: 8:00AM – 9:00PM | Saturday – Sunday: 10:00AM – 6:00PM (CST)
What network does Twigby use?
Twigby runs on the Verizon network.
Twigby Porting Instructions
Twigby does not have a Customer Service number listed. To port out, you will need the 4 digit Twigby account number, MDN, address and zip code. (customers can log in at https://www.twigby.com/signin/login) There is no individual PIN so Twigby uses 1234. If you need help getting your account information, you can use the chat box on their website.
Twigby uses an online chat for customer service. They would not provide a dedicated customer service number to call if a customer need help or are trying to get their account information.
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Check coverage before you port
Twigby runs on the Verizon network, so the coverage you get at your address is Verizon coverage. Check it on Verizon’s own coverage map before you start the transfer.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The Twigby transfer PIN lookup puts these steps on one screen and texts them to the customer.
Twigby is operated by STX Group, LLC
Twigby is operated by STX Group, LLC of Tennessee, which has filed with the FCC under the same registration since 2019 — 7 years. Checked September 22, 2026 against the FCC Form 499 filer database.
Where Twigby customers usually go next
Twigby runs on Verizon’s network, so the phone in your hand is already Verizon-compatible. These carriers will take it with no compatibility question.
VisibleVerizon network, prepaid
Total WirelessVerizon network, prepaid
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Questions about Twigby
Can I keep my phone number when I leave Twigby?
Yes. Federal number portability rules let you take a working number to a new carrier. Twigby cannot refuse the transfer or charge you to release the number.
Should I cancel Twigby before I port my number out?
No. Cancel first and the number is released, which ends your right to move it. Keep the Twigby line active until the new carrier confirms the port completed.
How long does a port out from Twigby take?
A simple wireless transfer usually completes within one business day once the new carrier submits the correct Twigby account number and transfer PIN.
Does Twigby run on its own towers?
No. Twigby is a reseller riding on the Verizon network.
Cite this page
We have not recorded when these port-out details were last confirmed. Call Twigby to verify before you rely on them.
Best Cellular. “Twigby Account Number & PIN: Accurate 2026,” BestCellular.com. https://bestcellular.com/twigby/
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Check Twigby before you switch
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Other carriers on the Verizon network
These brands use the same towers as Twigby. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
See which network every US carrier uses · Open the transfer PIN lookup