Account Number
Sign in to myCricket on the web or in the app. Your account number is under Account Info. You can also get it from Cricket’s porting department at 1-866-351-7678.
Transfer PIN
Dial *PORT from your Cricket phone, or request a Number Transfer PIN online or in the app. It is free and valid for five days.
How to get your Cricket Wireless Number Transfer PIN
Cricket gives you four ways to generate it. All four are free, and you can request a new one as often as you need.
- From your Cricket phone. Dial *PORT, or *PORTAR for Spanish. The PIN comes back by text.
- In the myCricket app. Tap the gear icon, then Account Info, then Line Settings. Pick the line and choose Get my Number Transfer PIN.
- Online. Sign in at cricketwireless.com and request the Number Transfer PIN from your account.
- By phone. Call 1-800-CRICKET (1-800-274-2538). You will need your account PIN to verify who you are before Cricket generates the transfer PIN.
Before you start the transfer
- Do not cancel Cricket first. The line has to be active for the port to go through. Cancel first and the number is released – you can lose it for good.
- Check that your phone is unlocked if you are taking the device with you.
- Give the new carrier your account number and the Number Transfer PIN. Not the account PIN, not your voicemail password.
- Request the PIN close to when you switch. It expires after five days and you will have to generate another one.
Check coverage before you port
Cricket Wireless runs on the AT&T network, so the coverage you get at your address is AT&T coverage. Check it on AT&T’s own coverage map before you start the transfer.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The Cricket Wireless transfer PIN lookup puts these steps on one screen and texts them to the customer.
Same towers, different price
Cricket Wireless runs on AT&T’s network
If AT&T coverage is what works where you live, you do not have to leave that network to leave Cricket. These carriers use the same AT&T towers, so your coverage does not change.
Compare every carrierAll 228 US carriers and MVNOsBrowse the directory →
AT&TThe network itself. Priority data instead of being deprioritized when a tower is busy.See how to switch →
Sorted by price, cheapest first – not by what pays us. We filter by network first so you can check the coverage claim yourself. Best Cellular is not a wireless carrier and does not sell service. Some links on this site may earn a commission. Full disclosure.
Cricket Wireless contact numbers
- Customer service: 1-800-274-2538 (1-800-CRICKET)
- Porting department: 1-866-351-7678
- From a Cricket phone: dial *PORT for a Number Transfer PIN
Common questions about leaving Cricket Wireless
What towers does Cricket Wireless use?
Cricket Wireless uses AT&T towers. Cricket is owned by AT&T and runs entirely on the AT&T network, including AT&T 5G. The coverage footprint is identical, though Cricket data can be slowed behind AT&T postpaid traffic when a tower is congested.
What network does Cricket Wireless use?
AT&T. Cricket is an AT&T brand, not an independent company reselling capacity.
How long is a Cricket transfer PIN good for?
Five days from the moment you request it. If it expires before your new carrier submits the port, generate another one. There is no limit and no charge.
Is my Cricket account number the same as my phone number?
No. The account number is separate and appears under Account Info in your myCricket account. The phone number is what you are transferring; the account number is what proves the account is yours.
Why did my Cricket port-out get rejected?
Three causes account for most rejections: giving the new carrier the account PIN instead of the Number Transfer PIN, using a transfer PIN that has passed its five-day window, or a mismatch between the name and address Cricket has on file and what you gave the new carrier. Correct the mismatch with Cricket first, then resubmit.
Do I have to cancel Cricket before switching?
No, and you should not. The port closes your Cricket line automatically once the number moves. Cancelling first releases the number and you can lose it permanently.
Check Cricket Wireless before you switch
Two free tools. No sign-up, nothing stored on our side.
Other carriers on the AT&T network
These brands use the same towers as Cricket Wireless. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
See which network all 228 US carriers use · Open the transfer PIN lookup