A network reset is almost always necessary if you’re activating a device or if you’re having trouble with talk, text or data connections. This network reset sends your device’s new information to the network so that you can get service. Typically you will need to dial a code such as ##72786# (##SCRTN#). View all Secret Dial Codes & Sprint Hash Codes (Complete List) for a complete list of Sprint & CDMA Dial Codes and HashCodes. Note: If you are unable to perform a reset over WiFi, disable the WiFi antenna in settings and connect to mobile data.

Network Reset for Android Phones

1. Connect to WiFi (if available)
2. Go to the dial pad or phone app
3. Dial: ##72786# (##SCRTN#)
4. Confirm the reset
5. Allow the device to restart and go through the activation process Note: Certain legacy devices may require an MSL code. If your device requires one, you can obtain the code from the BestCellular.com dealer portal as well as by logging into the customer account.

Network Reset for iOS Phones

These directions are for the iPhone 5, 5c, 5s, 6, and 6 Plus. The iPhone 4S does not have a “Reset Subscriber Settings” option.

1. Connect to WiFi (if available)
2. Go to the native phone dialer
3. Dial ##25327#
4. Tap Call
5. When the “Reset Subscriber Settings” message appears, press OK
6. Wait a few seconds for the word “Searching” to appear in the top left-hand corner
7. When the phone shows coverage dots again, it’s ready to use
8. If that does not work, find the Settings app > General > Reset > Reset Network Settings

Network Reset for Google Nexus Phones

1. Connect to WiFi (if available)
2. Go to the phone dialer
3. Enter: *#*#72786#*#*
4. Press send and confirm the reset
5. Allow the device to restart and go through the activation process

To network reset most Sprint phones you can dial ##72786# – These are the dial pad numbers for ##SCRTN# or SCRTN Reset.

Special Code to Reset The Network (SCRTN)

SCRTN is the acronym for Special Code To Reset the Network. ##SCRTN# (##72786# on the phone dialpad) is the code that should be dialed to initiate the process of resetting mobile device network settings. An SCRTN is sometimes referred to as a “network reset” by industry professionals. Please Note: Phones that are on the Virgin Mobile network require using ##847446# (##VIRGIN#) for a Reset.