Here is how to get your Consumer Cellular account number and transfer PIN, and what to do with them when you move your number to another carrier.
Account Number
Your Consumer Cellular account number is printed in the upper right corner of your invoice. You can also find it on the Profile page in My Account. Your new carrier needs this number, not your phone number, to move your line.
Transfer PIN
Consumer Cellular does not publish port-out PIN steps on its help pages. Call customer care at (888) 345-5509 and ask for your port-out PIN before you start the transfer. A third-party guide also lists a porting line at 888-750-5519.
This is a brief overview of Consumer Cellular and how to get the information you will need if you wish to port your phone number out to a different company. You can use the information below to get your Consumer Cellular account number and transfer PIN.
Consumer Cellular Contact Info
Customer Service: 1-888-345-5509
Hours: Monday – Friday: 5:00AM – 9:00PM (PST) | Saturday: 6:00AM – 8:00PM | Sunday: 6:00AM – 8:00PM |
- Porting Department: 1-888-750-5519
What network does Consumer Cellular use?
Consumer Cellular runs on the AT&T and T-Mobile networks.
Consumer Cellular Porting Instructions
Your Consumer Cellular account number can be found online or by calling Consumer Cellular. It will be a 9 digit number. There is no passcode for Consumer Cellular so you will need to use: 0000 if the carrier you are porting to requires a passcode. NOTE: The last four of a customer’s Social Security Number are required for a successful port. The name, address and last-4 numbers of the SSN must match Consumer Cellular’s records. Call the Consumer Cellular porting department if you run in to problems. Consumer Cellular is a GSM MVNO that uses AT&T and T-Mobile towers to provide service. Consumer Cellular sells its own branded devices and supports BYOD activation on many models. Confirm that MMS and mobile data work on your device before you rely on it. Cannot find your carrier? Browse the full list of US carriers and MVNOs.
Consumer Cellular APN settings
Consumer Cellular runs on more than one host network.
Consumer Cellular does not publish APN values on its own support site.
What to do instead: Contact Consumer Cellular support.
Open the full APN settings tool for Consumer Cellular
Check coverage before you port
Consumer Cellular uses more than one network, so your coverage depends on which one serves your address rather than on the brand on the bill. Check all three: Verizon, T-Mobile, AT&T.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The Consumer Cellular transfer PIN lookup puts these steps on one screen and texts them to the customer.
Consumer Cellular registered with the FCC in 2004
Consumer Cellular, based in Oregon, has filed with the FCC under the same registration since 2004 — 22 years. The customer-inquiries line on file with the FCC is 1-800-686-4460. It is a separate contact from the support number above, and worth trying if that line goes nowhere. Checked September 22, 2026 against the FCC Form 499 filer database.
Where Consumer Cellular customers usually go next
Consumer Cellular uses more than one network (AT&T and T-Mobile). Which one your line runs on depends on the SIM you were issued, so check your IMEI with the new carrier before you switch. Dial *#06# to get it.
T-MobileCheck your IMEI first
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Questions about Consumer Cellular
Can I keep my phone number when I leave Consumer Cellular?
Yes. Federal number portability rules let you take a working number to a new carrier. Consumer Cellular cannot refuse the transfer or charge you to release the number.
Should I cancel Consumer Cellular before I port my number out?
No. Cancel first and the number is released, which ends your right to move it. Keep the Consumer Cellular line active until the new carrier confirms the port completed.
How long does a port out from Consumer Cellular take?
A simple wireless transfer usually completes within one business day once the new carrier submits the correct Consumer Cellular account number and transfer PIN.
Does Consumer Cellular run on its own towers?
No. Consumer Cellular rides on more than one host network.
Cite this page
Sources
BestCellular.com is an independent reference, not a carrier. Consumer Cellular does not publish these steps on a page we could read, so the steps above come from the secondary sources below. Confirm them with Consumer Cellular before you start. Checked October 13, 2026.
- Consumer Cellular: Where is my account number?
- Consumer Cellular: Support and FAQs
- Consumer Cellular: Wireless Coverage Map
- US Mobile: How to Transfer Your Number From Consumer Cellular to a New Carrier
- US Mobile: Carrier porting information
Carriers change port-out steps without notice. Confirm with Consumer Cellular before you start a transfer, and tell us if anything here has changed.
Best Cellular. “Consumer Cellular Account Number & PIN: Accurate 2026,” BestCellular.com. https://bestcellular.com/consumer-cellular/
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Check Consumer Cellular before you switch
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Other carriers on the AT&T network
These brands use the same towers as Consumer Cellular. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
See which network every US carrier uses · Open the transfer PIN lookup