This is a brief overview of Consumer Cellular and how to get the information you will need if you wish to port your phone number out to a different company. You can use the information below to get your Consumer Cellular account number and transfer PIN.
Consumer Cellular Contact Info
Customer Service: 1-888-345-5509
Hours: Monday – Friday: 5:00AM – 9:00PM (PST) | Saturday: 6:00AM – 8:00PM | Sunday: 6:00AM – 8:00PM |
- Porting Department: 1-888-750-5519
What network does Consumer Cellular use?
Consumer Cellular runs on the AT&T and T-Mobile networks.
Consumer Cellular Porting Instructions
Your Consumer Cellular account number can be found online or by calling Consumer Cellular. It will be a 9 digit number. There is no passcode for Consumer Cellular so you will need to use: 0000 if the carrier you are porting to requires a passcode. NOTE: The last four of a customer’s Social Security Number are required for a successful port. The name, address and last-4 numbers of the SSN must match Consumer Cellular’s records. Call the Consumer Cellular porting department if you run in to problems.
Consumer Cellular is a GSM MVNO that uses AT&T and T-Mobile towers to provide service. They do sell their own branded devices and (in many cases) support BYOD activations but we were told that features like MMS messaging and mobile data may not always work on all devices. The customer service rep we spoke with was very helpful.
Cannot find your carrier? Browse the full list of US carriers and MVNOs.
Consumer Cellular APN settings
Consumer Cellular runs on more than one host network.
Consumer Cellular does not publish APN values on its own support site.
What to do instead: Contact Consumer Cellular support.
Open the full APN settings tool for Consumer Cellular
Check coverage before you port
Consumer Cellular uses more than one network, so your coverage depends on which one serves your address rather than on the brand on the bill. Check all three: Verizon, T-Mobile, AT&T.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The Consumer Cellular transfer PIN lookup puts these steps on one screen and texts them to the customer.
Consumer Cellular registered with the FCC in 2004
Consumer Cellular, based in Oregon, has filed with the FCC under the same registration since 2004 — 22 years. The customer-inquiries line on file with the FCC is 1-800-686-4460. It is a separate contact from the support number above, and worth trying if that line goes nowhere. Checked September 22, 2026 against the FCC Form 499 filer database.
Where Consumer Cellular customers usually go next
Consumer Cellular uses more than one network (AT&T and T-Mobile). Which one your line runs on depends on the SIM you were issued, so check your IMEI with the new carrier before you switch. Dial *#06# to get it.
T-MobileSame network, no compatibility risk
Compare every carrierEvery US carrier and MVNO, by network
Some links above are affiliate links. We may earn a commission if you switch through them, at no cost to you. We recommend by network compatibility first, not by what pays most.
Check Consumer Cellular before you switch
Two free tools. No sign-up, nothing stored on our side.
Other carriers that use more than one network
These carriers also ride more than one network, so coverage depends on your address rather than the brand.
See which network every US carrier uses · Open the transfer PIN lookup