Call Customer Service and request transfer to the Porting department (no direct line given). Press 1 for English. Account number, PIN, and address must be confirmed with a customer service rep. (NOTE: It takes about 2 weeks for Porting with Lifeline accts.)
Carriers / MVNO Info
Porting in is possible, but it may take up to 10 business days. Porting out requires the customer to call Customer Service and ask for their Account Number and Password. There may be an issue porting in or out of Vonage due to “geographical limitations.” The rep we spoke to would not elaborate further.
Porting in and out is supported. You must call customer service to get the account number.