Here is how to get your Tracfone account number and transfer PIN, and what to do with them when you move your number to another carrier.
Account Number
Many new carriers do not ask for one. Verizon’s switching FAQ says a Tracfone switch does not require the account number. If your new carrier does ask, Boost Mobile’s help article places the Tracfone account number in the upper-right corner of your bill or in your online account. It is not your phone number.
Transfer PIN
Turn off Line Lock first: Tracfone says no one can request a Number Transfer PIN while it is on. Then text NTP to 611611 from the line you are moving, the method Verizon’s FAQ names. If the text does not work, call Tracfone customer care at 1-800-867-7183 and ask for the PIN. Service ends as soon as the number transfers, and unused days are lost.
Tracfone is a prepaid wireless brand owned by Verizon. Its trademark belongs to Verizon Value, Inc., a Verizon company, and the same company sits behind Straight Talk, Total Wireless and SafeLink Wireless. This page covers leaving Tracfone: where the account number sits, how the Number Transfer PIN is issued, and which mistakes get a port rejected.
Tracfone Contact Info
Customer care: 1-800-867-7183
Hours: 8:00AM – 11:45PM (EST), 7 days a week, as Tracfone publishes them.
- Live chat: 8:00AM – 2:45AM (EST), 7 days a week
- Text 611611 for self-service tools, available 24/7
What network does Tracfone use?
Tracfone runs on the Verizon network. Tracfone’s own support pages describe the company as part of Verizon, and its Freedom Unlimited plan is available only on the Verizon network. Verizon stated at the 2021 closing that more than 13 million Tracfone subscribers already used its network and that customers on other networks would be offered a compatible device. Tracfone has not published a list of which older lines remain on other networks.
Tracfone Porting Instructions
Before you start a port from Tracfone, get the Number Transfer PIN. Then give the new carrier your Tracfone phone number, the PIN and, if it asks, the account number. Keep the Tracfone line active until the new carrier confirms the number has moved.
How To Find Your Tracfone Account Number
Look in the upper-right corner of your Tracfone bill or in your online account, per Boost Mobile’s help article. Tracfone also changed how accounts are organized on February 11, 2026. Accounts were limited to ten active lines, larger accounts were split, and accounts holding both SafeLink and Tracfone lines were separated into individual accounts. If your account was affected, read the number from your current account rather than an old record.
How To Get Your Tracfone Transfer PIN
Verizon’s FAQ gives one method: text NTP to 611611. Boost Mobile’s help article lists three more: dial #PORT from the phone you want to transfer, use Number Transfer PIN in the Tracfone My Account app, or open My Profile on the Tracfone website and choose Generate PIN. Tracfone has not published how long the PIN stays valid, so request it right before the new carrier submits the port.
Is the Number Transfer PIN the same as my account PIN?
No. Boost Mobile’s article describes the Number Transfer PIN as a code Tracfone creates at your request. It is not your account security PIN or your phone’s security code. Verizon’s FAQ adds that an account PIN runs 4 to 6 digits and should not be confused with the transfer PIN. Never guess a transfer PIN.
What if I only have a voicemail or airtime PIN?
Those are different codes. A voicemail passcode, a Tracfone airtime PIN and a transfer PIN each do one job, and only the Number Transfer PIN releases your number to another carrier.
Check coverage before you port
Tracfone runs on the Verizon network, so the coverage you get at your address is Verizon coverage. Check it on Verizon’s own coverage map before you start the transfer.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The Tracfone transfer PIN lookup puts these steps on one screen and texts them to the customer.
Tracfone is one of 6 brands on a single FCC registration
Tracfone is operated by Verizon Value, Inc. of Florida, which has filed with the FCC under the same registration since 1997 — 29 years. The same registration also covers SafeLink Wireless, Simple Mobile, Page Plus Cellular, Total Wireless and Walmart Family Mobile. The support line on file with the FCC, 1-800-867-7183, matches the number published above. Checked September 22, 2026 against the FCC Form 499 filer database.
Where Tracfone customers usually go next
Tracfone runs on Verizon’s network, so the phone in your hand is already Verizon-compatible. These carriers will take it with no compatibility question.
Some links above are affiliate links. We may earn a commission if you switch through them, at no cost to you. We recommend by network compatibility first, not by what pays most.
Questions about Tracfone
Can I keep my phone number when I leave Tracfone?
Yes. Federal number portability rules let you take a working number to a new carrier. The FCC says your old company cannot refuse to port your number, even with an unpaid balance. A company may charge a porting fee, so ask whether it can be waived.
Should I cancel Tracfone before I port my number out?
No. The FCC advises against cancelling the old service first. Keep the Tracfone line active until the new carrier confirms the port completed.
How long does a port out from Tracfone take?
The FCC requires a simple port to be processed within one business day. A wireless-to-wireless move can finish in a few hours once the new carrier has the correct details.
Does Tracfone run on its own towers?
No. Tracfone is a Verizon-owned prepaid brand that sells service on the Verizon network.
Cite this page
Sources
BestCellular.com is an independent reference, not a carrier. We read the PIN requirement, the Line Lock rule and the care number on Tracfone’s own pages. Tracfone does not publish the PIN request steps on a page we could read, so those come from Verizon’s switching FAQ and Boost Mobile’s help center. Checked October 13, 2026.
- Tracfone: Terms and Conditions (Number Transfer PIN, Verizon ownership)
- Tracfone Support: What happens after I lock my line using Line Lock?
- Tracfone: Help and Support (1-800-867-7183)
- Tracfone: Bring Your Own Phone (supported networks)
- Boost Mobile Help: Number transfer, Tracfone
Carriers change port-out steps without notice. Confirm with Tracfone before you start a transfer, and tell us if anything here has changed.
Best Cellular. “Tracfone Account Number & PIN: Accurate 2026,” BestCellular.com. https://bestcellular.com/tracfone/
Free to reuse with credit. Licence, sources and the full dataset.
Check Tracfone before you switch
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Tracfone APN settings
Tracfone runs on the Verizon network. These are the APN settings Tracfone publishes for Android.
| APN name | WFM |
| APN | TRACFONE-WFM |
| MMSC | http://wirelessfour.mmsmvno.com/mms/wapenc |
| APN type | default,mms |
| MCC | 310 |
| MNC | 260 |
Tracfone lookup returned its T-Mobile network profile. Verizon-network Tracfone SIMs are not covered by it.
Source: dr11.tracfone.com · Checked 2026-09-22.
Open the full APN settings tool for Tracfone
Other carriers on the Verizon network
These brands use the same towers as Tracfone. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
See which network every US carrier uses · Open the transfer PIN lookup