This is a brief overview of SafeLink Wireless and how to get the information you will need if you wish to port your phone number out to a different company. You can use the information below to get your SafeLink Wireless account number and transfer PIN.
SafeLink Wireless Contact Info
Customer Service: 1-800-378-1684
Hours: Monday – Saturday: 8:00AM – 10:00PM | Sunday: 8:00AM – 7:00PM (EST)
What network does SafeLink Wireless use?
SafeLink Wireless runs on the Verizon network.
SafeLink Wireless Porting Instructions
SafeLink Wireless account number is the phone’s serial number, IMEI or MEID. There is no passcode. Call to verify before starting port.
NOTE: Federal regulations require any SafeLink account to use at least one (1) call per month in order to remain active.
Cannot find your carrier? Browse the full list of US carriers and MVNOs.
Check coverage before you port
SafeLink Wireless runs on the Verizon network, so the coverage you get at your address is Verizon coverage. Check it on Verizon’s own coverage map before you start the transfer.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The SafeLink Wireless transfer PIN lookup puts these steps on one screen and texts them to the customer.
SafeLink Wireless is one of 6 brands on a single FCC registration
SafeLink Wireless is operated by Verizon Value, Inc. of Florida, which has filed with the FCC under the same registration since 1997 — 29 years. Only 42 of the 360 carriers and MVNOs currently filing in this category hold a registration that old. The same registration also covers Tracfone, Simple Mobile, Page Plus Cellular, Total Wireless and Walmart Family Mobile. The customer-inquiries line on file with the FCC is 1-800-867-7183. It is a separate contact from the support number above, and worth trying if that line goes nowhere. Checked September 22, 2026 against the FCC Form 499 filer database.
Where SafeLink Wireless customers usually go next
SafeLink Wireless runs on Verizon’s network, so the phone in your hand is already Verizon-compatible. These carriers will take it with no compatibility question.
VisibleVerizon network, prepaid
Total WirelessVerizon network, prepaid
Compare every carrierEvery US carrier and MVNO, by network
Some links above are affiliate links. We may earn a commission if you switch through them, at no cost to you. We recommend by network compatibility first, not by what pays most.
Check SafeLink Wireless before you switch
Two free tools. No sign-up, nothing stored on our side.
SafeLink Wireless APN settings
SafeLink Wireless runs on the Verizon network.
SafeLink does not publish APN values on its own support site.
What to do instead: Text the word APN to 611611, or contact SafeLink support.
Open the full APN settings tool for SafeLink Wireless
Other carriers on the Verizon network
These brands use the same towers as SafeLink Wireless. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
- Selectel Wireless
- Silver Star Communications
- Spectrum Mobile
- Straight Talk
- STRATA Networks
- Thumb Cellular
See which network every US carrier uses · Open the transfer PIN lookup