Wireless products, as well as certain tangible goods purchased through BestCellular.com, may be returned within 7 days of purchase, subject to the policies, terms, and procedures listed in this Return Policy (“Policy”). Approved returns will receive a refund of the purchase price (excluding charges incurred for wireless service). Terms of this Policy are subject to change. Returns may be subject to a 20% restocking fee. This Policy applies only to Best Cellular wireless products purchased from BestCellular.com
Devices must be returned in like-new condition (e.g. no cracks, scratches, liquid damage, or other damage). Handset returns must include original packaging with all original kit components, such as the following (contents may vary):
- Wireless device (e.g., handset, mobile broadband device, etc.)
- Activation Card (if applicable)
- All Accessories
- SIM Card (if applicable)
- Documentation (e.g., manuals, activation guides, etc.)
Return Instructions for Orders Placed Online
- Call Best Cellular Returns at 1-970-549-2378 to obtain a valid RMA (Return Authorization Number) to be referenced on your return.
- Best Cellular Returns will only handle requests with valid Return Authorization Numbers.
- Write the Return Authorization Number on the original packing slip, and; on ALL sides of the box used to return ship the device.
- Ship the device and all original package contents to the following address:
Best Cellular Attn: Returns 2692 Hwy 50 Unit #K Grand Junction, CO 81503
- We recommend that you use a pre-paid shipping service (i.e. no CODs) that provides a tracking system (for example, FedEx, UPS or Certified Mail through the U.S. Postal Service).
- This address is ONLY intended for product returns. No written correspondence should be sent to this address.
- Best Cellular will not accept packages that arrive “postage due.”
- Best Cellular is not responsible for lost or mishandled packages.
- Products returned that do not comply with this Policy, including products returned more than 7 days after purchase, will not qualify for a refund and may be shipped back to you at your expense.
- Please refer to the warranty provided with your product for instructions if your product is subject to a manufacturer’s warranty and you wish to make a claim under that warranty.
- NO EXCHANGES: Best Cellular does not exchange products purchased through BestCellular.com. If an exchange is necessary, products should be returned for a refund first, in accordance with this Policy. Afterwards, a new product may be purchased through BestCellular.com.
- Please allow up to eight weeks to receive your credit card refund. Your refund will be applied to the credit card account that your purchase was initially charged.