This is a brief overview of AT&T GoPhone and how to get the information you will need if you wish to port your phone number out to a different company. You can use the AT&T GoPhone Porting Instructions below to get your AT&T GoPhone account number and password.
AT&T GoPhone Contact Info
Customer Service: 1-800-901-9878
Hours: Monday – Friday: 7:00AM – 10:00PM | Saturday and Sunday: 9:00 – 7:00
- Sales: N/A
- Dealer Support: N/A
- Fraud: N/A
- Insurance: N/A
- Porting Department: 1-888-898-7685
- Tech Support: N/A
Carrier(s) used by AT&T GoPhone
- (CDMA): NO
- (GSM-A): AT&T
- (GSM-T): NO
- (PCS): NO
- (Other): NO
AT&T GoPhone Porting Instructions
Your AT&T GoPhone Account Number is NOT listed in your online account. It is not your phone number either. You must call the AT&T porting department or customer service to get your account number. Then, say “more options” when you hear the automated system. Press “0” to get to a live human representative. You can ask them for the account number. They also can text your 4-digit PIN to your active AT&T GoPhone if you need it. Since GoPhone accounts do not use an SSN, any carrier you are porting into must enter all zeroes (0’s) if their Port Request form requires a Social Security Number. Be sure to verify the name and address on file with GoPhone while you are on the line to prevent a Port Request failure.
Notes: GoPhone was previously the name of AT&T’s prepaid phone service. AT&T acquired the company in 1995 and discontinued the brand after July 2017.
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