GreatCall is now Lively
The company renamed itself Lively in May 2021. Same business, same Jitterbug phones, same medical alert devices — different name. There is no GreatCall account to port out of any more. You have a Lively account.
Where to go next
Everything you need to move the number — account number, Number Transfer PIN, who to call — is on the current page: Lively account number and transfer PIN.
Why the name matters for porting. Only your carrier of record can release your number, and the carrier of record is Lively. If you tell a new carrier you are coming from “GreatCall,” their system may not recognise it. Say Lively.
What happened to GreatCall
- GreatCall built its business on the Jitterbug phone and the 5Star medical alert service for older adults.
- August 15, 2018: Best Buy acquired GreatCall for $800 million.
- May 2021: the company renamed itself Lively, taking the name of a company it had acquired in 2015. It now sits inside Best Buy Health.
The GreatCall name is retired, but the service never stopped. It runs on the Verizon network under the Lively name. The old GreatCall customer service number, 1-800-733-6632, is still answered.
Go to the Lively record for the account number, the Number Transfer PIN and the current phone numbers.