Lively Account Number & PIN: Accurate 2026

Last updated October 21, 2026

Here is how to get your Lively account number and transfer PIN, and what to do with them when you move your number to another carrier.

What you need

Your Lively account number and a Number Transfer PIN. Neither is printed on the handset. Call 1-866-482-1424 and ask for both before you start the transfer.

It runs on Verizon

Lively is an MVNO. It owns no towers. The service rides on Verizon’s network, which is what actually determines your coverage. Best Buy has owned the company since August 2018.

Lively runs on the Verizon network. Reference card showing where to get the Lively account number and transfer PIN.
Lively shown among US carriers grouped by host network
Where Lively sits among US carriers grouped by host network.

Where Lively customers usually go next

Lively runs on the Verizon network, so a Verizon-based carrier is the least disruptive switch — your phone is already compatible.

VerizonSame network, no compatibility risk
AT&TCheck your IMEI first
T-MobileCheck your IMEI first
Compare every carrierEvery US carrier and MVNO, by network
Give the right carrier name. The carrier of record is Lively — not GreatCall, and not Jitterbug. Jitterbug is the handset line. A new carrier’s system may not recognise “GreatCall,” and it will not recognise “Jitterbug” at all. Say Lively. If you are looking for the old name, see the GreatCall record.

What you need to port a Lively number out

  1. Your Lively account number. Not the phone number and not your online password — a separate field on the account. Lively does not print it on the device or the box.
  2. A Number Transfer PIN. Lively uses that exact wording in both directions. There is no self-service screen for it; it comes from customer service.
  3. The billing name and address exactly as Lively has them. A mismatch here is the single most common reason a port is rejected.
  4. Keep the Lively line active until the port completes. Cancelling first releases the number and the transfer fails.

Who to call

  • Customer service: 1-866-482-1424 — Monday to Friday 7:00AM–10:00PM ET, Saturday and Sunday 9:00AM–7:00PM ET
  • SIM and porting line: 1-866-233-3436 — Monday to Friday 7:00AM–10:00PM ET, Saturday and Sunday 9:00AM–6:00PM ET
  • GreatCall-era number, still answered: 1-800-733-6632

How Lively got its name

  1. GreatCall built the business on the Jitterbug phone and the 5Star medical alert service for older adults.
  2. August 15, 2018: Best Buy acquired GreatCall for $800 million.
  3. May 2021: the company renamed itself Lively, taking the name of a company it had acquired in 2015. It now sits inside Best Buy Health.

Questions about Lively

Can I keep my phone number when I leave Lively?

Yes. Federal number portability rules let you take a working number to a new carrier. Lively cannot refuse the transfer or charge you to release the number.

Should I cancel Lively before I port my number out?

No. Cancel first and the number is released, which ends your right to move it. Keep the Lively line active until the new carrier confirms the port completed.

How long does a port out from Lively take?

A simple wireless transfer usually completes within one business day once the new carrier submits the correct Lively account number and transfer PIN.

Does Lively run on its own towers?

No. Lively is a reseller riding on the Verizon network.

Does Lively charge a fee to release my number?

No. A carrier cannot bill you for porting a number out. You may still owe a final bill or an unpaid device balance, and that is separate from the transfer itself.

What happens if the Lively account number is wrong?

The port request is rejected and the new carrier resubmits it. The number stays on Lively in the meantime, so nothing is lost — it only costs time.

Check coverage before you port

Lively runs on the Verizon network, so the coverage you get at your address is Verizon coverage. Check it on Verizon’s own coverage map before you start the transfer.

Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.

Cite this page

Sources

BestCellular.com is an independent reference, not a carrier. Lively does not publish these steps on a page we could read, so the steps above come from the secondary sources below. Confirm them with Lively before you start. Checked October 13, 2026.

Carriers change port-out steps without notice. Confirm with Lively before you start a transfer, and tell us if anything here has changed.

Port-out details last confirmed with Lively on 1 October 2026.

Best Cellular. “Lively Account Number & PIN: Accurate 2026,” BestCellular.com. https://bestcellular.com/lively/

Free to reuse with credit. Licence, sources and the full dataset.

Ready to make the switch?

Five steps, about ten minutes, and you keep your number. No carrier is allowed to charge you to leave.
See the 5 steps