This is a brief overview of KidsConnect and how to get the information you will need if you wish to port your phone number out to a different company. You can use the information below to get your KidsConnect account number and transfer PIN.
KidsConnect Contact Info
Customer Service: 1-848-459-6860
Hours: Monday – Sunday: 9:00AM – 10:00PM (EST)
What network does KidsConnect use?
KidsConnect runs on the T-Mobile network.
KidsConnect Porting Instructions
Call customer service for account information. Most customers do not Port in or out from this carrier as they are new MDNs used for kids’ GPS tracker phones.
The rep we spoke to at Kids Connect let us know that any issues submitted through the online email form would receive prompt attention 24/7.
Cannot find your carrier? Browse the full list of US carriers and MVNOs.
Check coverage before you port
KidsConnect runs on the T-Mobile network, so the coverage you get at your address is T-Mobile coverage. Check it on T-Mobile’s own coverage map before you start the transfer.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The KidsConnect transfer PIN lookup puts these steps on one screen and texts them to the customer.
Where KidsConnect customers usually go next
KidsConnect runs on T-Mobile’s network, so the phone in your hand is already T-Mobile-compatible. These carriers will take it with no compatibility question.
Mint MobileT-Mobile network, prepaid
Metro by T-MobileT-Mobile network, prepaid
Compare every carrierEvery US carrier and MVNO, by network
Some links above are affiliate links. We may earn a commission if you switch through them, at no cost to you. We recommend by network compatibility first, not by what pays most.
Check KidsConnect before you switch
Two free tools. No sign-up, nothing stored on our side.
Other carriers on the T-Mobile network
These brands use the same towers as KidsConnect. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
See which network every US carrier uses · Open the transfer PIN lookup