This is a brief overview of Ultra Mobile and how to get the information you will need if you wish to port your phone number out to a different company. You can use the information below to get your Ultra Mobile account number and transfer PIN.
Ultra Mobile Contact Info
Customer Service: 1-888-777-0446
Hours: Monday – Sunday: 9:00AM – 9:00PM (EST)
What network does Ultra Mobile use?
Ultra Mobile runs on the T-Mobile network.
Ultra Mobile Porting Instructions
Dial 611 from the Ultra Mobile phone & press: 5 to see your account number. Or call Ultra customer service to get your account number. The passcode is the last 4-digits of your Ultra Mobile phone number.
Cannot find your carrier? Browse the full list of US carriers and MVNOs.
Check coverage before you port
Ultra Mobile runs on the T-Mobile network, so the coverage you get at your address is T-Mobile coverage. Check it on T-Mobile’s own coverage map before you start the transfer.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The Ultra Mobile transfer PIN lookup puts these steps on one screen and texts them to the customer.
Where Ultra Mobile customers usually go next
Ultra Mobile runs on T-Mobile’s network, so the phone in your hand is already T-Mobile-compatible. These carriers will take it with no compatibility question.
Mint MobileT-Mobile network, prepaid
Metro by T-MobileT-Mobile network, prepaid
Compare every carrierAll 230 US carriers and MVNOs
Some links above are affiliate links. We may earn a commission if you switch through them, at no cost to you. We recommend by network compatibility first, not by what pays most.
Other carriers on the T-Mobile network
These brands use the same towers as Ultra Mobile. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
See which network all 230 US carriers use · Open the transfer PIN lookup