This is a brief overview of ASTAC and how to get the information you will need if you wish to port your phone number out to a different company. You can use the information below to get your ASTAC account number and transfer PIN.
ASTAC Contact Info
Customer Service: 1-800-478-6409 | 1-907-852-7100
Hours: Monday – Friday: 8:00AM – 5:00PM | Saturday: CLOSED | Sunday: CLOSED (PST)
What network does ASTAC use?
ASTAC runs on the AT&T network.
ASTAC Porting Instructions
ASTAC offers an online portal called “Smart Hub.” The ASTAC Smart Hub has to be set up manually in one of their retail stores. Payment history, usage history, and account info including the account number can be viewed on the portal (although account number has to be viewed on a PDF file, not on the customer’s dashboard). Account number and correct billing zip code are required to port out of ASTAC.
ASTAC is a rural carrier out of Alaska with roaming available on the AT&T network.
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Check coverage before you port
ASTAC runs on the AT&T network, so the coverage you get at your address is AT&T coverage. Check it on AT&T’s own coverage map before you start the transfer.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The ASTAC transfer PIN lookup puts these steps on one screen and texts them to the customer.
Where ASTAC customers usually go next
ASTAC runs on AT&T’s network, so the phone in your hand is already AT&T-compatible. These carriers will take it with no compatibility question.
Cricket WirelessAT&T network, prepaid
H2O WirelessAT&T network, prepaid
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Check ASTAC before you switch
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Other carriers on the AT&T network
These brands use the same towers as ASTAC. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
See which network every US carrier uses · Open the transfer PIN lookup