Here is how to get your Gen Mobile account number and transfer PIN, and what to do with them when you move your number to another carrier.
Account Number
Gen Mobile does not publish where your account number appears. Call Customer Care at (833) 528-1380 and ask for the account number used for a number transfer. Porting guides published by other carriers report that Gen Mobile uses the phone’s IMEI as the account number; dial *#06# to read it, and have Customer Care confirm before you submit it.
Transfer PIN
Ask Customer Care for the port-out PIN in the same call. Gen Mobile’s own FAQ uses that term for the PIN a new carrier needs, and it publishes no self-service path for retrieving it. Keep the line active until the port completes.
Which network Gen Mobile uses
Gen Mobile describes its coverage as “99% nationwide coverage on an award-winning network” and “one of America’s largest 5G networks” without naming the network. Its parent, Boost Mobile, moved to a single AT&T host in late 2025, but Gen Mobile has not said whether its own lines followed. We do not guess, so this record is classified as host network not recorded until Gen Mobile publishes it.
If you are leaving, find the real network first: dial *#06# for the IMEI and run it through the destination carrier’s compatibility check rather than assuming the phone will work on a particular network.
Who runs Gen Mobile
Gen Mobile is a prepaid brand sold with no annual contract, no credit check and no early termination fee. It operates as a division of Boost SubscriberCo L.L.C., which places it inside the EchoStar family alongside Boost Mobile. The brand keeps its own website, app, plans and Customer Care line.
Gen Mobile Contact Info
- Customer Care: (833) 528-1380, the number Gen Mobile publishes in its own FAQ
- Website: genmobile.com, with a Contact Us page for care agents
- Device unlocking: Gen Mobile publishes a How to Unlock Your Phone guide and requires a phone brought from another carrier to be unlocked by that carrier first
How to port your number away from Gen Mobile
- Keep the line active. Do not let the prepaid plan lapse or cancel it before the port completes.
- Call (833) 528-1380 and ask for your account number and a port-out PIN. Say that you are transferring the number to another carrier.
- Give the new carrier the account number, the port-out PIN, the zip code on the Gen Mobile account, and the account holder’s name exactly as Gen Mobile has it.
- Wait for the new SIM to activate. The Gen Mobile line ends once the number moves; prepaid balances are not refunded, so time the port near the end of a cycle if you can.
Why a Gen Mobile port gets rejected
The usual causes are an account number that is not the one Gen Mobile has on file, often because the phone number was submitted instead of the IMEI-style account number, or a port-out PIN that was never issued. Call Customer Care, have the agent confirm both, and resubmit with the name and zip code exactly as they appear on the account.
Sources
Gen Mobile, FAQs — the Customer Care number, the port-out PIN wording, the unlocking rule and the no-contract terms.
Gen Mobile, genmobile.com — the Boost SubscriberCo L.L.C. ownership line and the coverage claims.
US Mobile, Carrier porting info — a third-party porting guide reporting the IMEI as the Gen Mobile account number; confirm with Gen Mobile.
FCC, Portability: Keeping Your Phone Number When Changing Service Providers — the federal number-portability rules.
Sources read October 11, 2026.
Where Gen Mobile customers usually go next
Gen Mobile does not say which network carries your line, so check your IMEI against every carrier you consider before you switch.
Gen Mobile port-out questions
What network does Gen Mobile use?
Gen Mobile does not say. Its parent Boost Mobile moved to AT&T in late 2025, but Gen Mobile has not published whether its lines did. We record that as not published rather than guessing.
Is my Gen Mobile account number the IMEI?
Other carriers’ porting guides report that it is. Dial *#06# to read it and have Gen Mobile Customer Care confirm before you submit the port.
Where do I get the Gen Mobile port-out PIN?
From Customer Care at (833) 528-1380. Gen Mobile publishes no self-service path for it.
Can I keep my number if I leave Gen Mobile?
Yes. Federal rules require Gen Mobile to release it. Keep the line active, get the account number and PIN, and let the new carrier start the port.
Does BestCellular.com list Gen Mobile as an active carrier?
Yes. Gen Mobile sells service today, so it counts toward the active total in our carrier dataset.
Cite this page
Ownership and contact details confirmed from Gen Mobile’s own site on October 11, 2026. Gen Mobile does not publish its host network, account number location or PIN process; the IMEI account-number detail comes from a third-party porting guide and is marked as such.
Best Cellular. “Gen Mobile Account Number & PIN: Accurate 2026,” BestCellular.com. https://bestcellular.com/gen-mobile/
Free to reuse with credit. Licence, sources and the full dataset.
Check Gen Mobile before you switch
Two free tools. No sign-up, nothing stored on our side.
Carriers that publish which network they use
Gen Mobile does not say which network carries your line. These carriers do, and each page names it, so you can compare coverage before you port.
See which network every US carrier uses · Open the transfer PIN lookup