Here is how to get your Naked Mobile account number and transfer PIN, and what to do with them when you move your number to another carrier.
Account Number
To port a phone number away from Naked Mobile, you will need the account number and PIN that Naked Mobile originally set up when activating your account.
Transfer PIN
Ask for the transfer PIN in the same call. Naked Mobile issues the account number and the PIN together.
Naked Mobile Contact Info
Customer Service: 1-877-797-1696
Hours: Sunday – Saturday: 6AM – 12AM (CST)
What network does Naked Mobile use?
Naked Mobile runs on the T-Mobile network.
Naked Mobile Porting Instructions
Naked Mobile is a brand by Clear Talk. To port a phone number away from Naked Mobile, you will need the account number and PIN that Naked Mobile originally set up when activating your account. Clear Talk customer service seems like the best way to get this information although it looks like the company is going through major changes.
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Check coverage before you port
Naked Mobile runs on the T-Mobile network, so the coverage you get at your address is T-Mobile coverage. Check it on T-Mobile’s own coverage map before you start the transfer.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The Naked Mobile transfer PIN lookup puts these steps on one screen and texts them to the customer.
Naked Mobile is operated by Smith Bagley, Inc.
Naked Mobile is operated by Smith Bagley, Inc. of Arizona, which has filed with the FCC under the same registration since 1997 — 29 years. The customer-inquiries line on file with the FCC is 1-800-730-2351. It is a separate contact from the support number above, and worth trying if that line goes nowhere. Checked September 22, 2026 against the FCC Form 499 filer database.
Where Naked Mobile customers usually go next
Naked Mobile runs on T-Mobile’s network, so the phone in your hand is already T-Mobile-compatible. These carriers will take it with no compatibility question.
Mint MobileT-Mobile network, prepaid
Metro by T-MobileT-Mobile network, prepaid
Compare every carrierEvery US carrier and MVNO, by network
Some links above are affiliate links. We may earn a commission if you switch through them, at no cost to you. We recommend by network compatibility first, not by what pays most.
Questions about Naked Mobile
Can I keep my phone number when I leave Naked Mobile?
Yes. Federal number portability rules let you take a working number to a new carrier. Naked Mobile cannot refuse the transfer or charge you to release the number.
Should I cancel Naked Mobile before I port my number out?
No. Cancel first and the number is released, which ends your right to move it. Keep the Naked Mobile line active until the new carrier confirms the port completed.
How long does a port out from Naked Mobile take?
A simple wireless transfer usually completes within one business day once the new carrier submits the correct Naked Mobile account number and transfer PIN.
Does Naked Mobile run on its own towers?
No. Naked Mobile is a reseller riding on the T-Mobile network.
Cite this page
We have not recorded when these port-out details were last confirmed. Call Naked Mobile to verify before you rely on them.
Best Cellular. “Naked Mobile Account Number & PIN: Accurate 2026,” BestCellular.com. https://bestcellular.com/naked-mobile/
Free to reuse with credit. Licence, sources and the full dataset.
Check Naked Mobile before you switch
Two free tools. No sign-up, nothing stored on our side.
Other carriers on the T-Mobile network
These brands use the same towers as Naked Mobile. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
See which network every US carrier uses · Open the transfer PIN lookup