Here is how to get your Telcel America account number and transfer PIN, and what to do with them when you move your number to another carrier.
Account Number
Telcel America account # is NOT the Phone Number. You can also view the account number in the My Account section of the Telcel America website by clicking “Add (or Edit) Nickname”.
Transfer PIN
– Passcode can be found on your online Telcel America My Account page by clicking Update Personal Profile where it’s listed as Current Security PIN. If That field is blank, be sure to set up a passcode PIN before porting.
Telcel America Contact Info
Customer Service: 1-800-220-9518
What network does Telcel America use?
Telcel America runs on the T-Mobile network.
Telcel America Porting Instructions
Telcel America account # is NOT the Phone Number. It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself – under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15-digits of your SIM Card number.
You can also view the account number in the My Account section of the Telcel America website by clicking “Add (or Edit) Nickname”. – Passcode can be found on your online Telcel America My Account page by clicking Update Personal Profile where it’s listed as Current Security PIN. If That field is blank, be sure to set up a passcode PIN before porting. (VERY IMPORTANT).
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Check coverage before you port
Telcel America runs on the T-Mobile network, so the coverage you get at your address is T-Mobile coverage. Check it on T-Mobile’s own coverage map before you start the transfer.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The Telcel America transfer PIN lookup puts these steps on one screen and texts them to the customer.
Where Telcel America customers usually go next
Telcel America runs on T-Mobile’s network, so the phone in your hand is already T-Mobile-compatible. These carriers will take it with no compatibility question.
Mint MobileT-Mobile network, prepaid
Metro by T-MobileT-Mobile network, prepaid
Compare every carrierEvery US carrier and MVNO, by network
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Questions about Telcel America
Can I keep my phone number when I leave Telcel America?
Yes. Federal number portability rules let you take a working number to a new carrier. Telcel America cannot refuse the transfer or charge you to release the number.
Should I cancel Telcel America before I port my number out?
No. Cancel first and the number is released, which ends your right to move it. Keep the Telcel America line active until the new carrier confirms the port completed.
How long does a port out from Telcel America take?
A simple wireless transfer usually completes within one business day once the new carrier submits the correct Telcel America account number and transfer PIN.
Does Telcel America run on its own towers?
No. Telcel America is a reseller riding on the T-Mobile network.
Cite this page
We have not recorded when these port-out details were last confirmed. Call Telcel America to verify before you rely on them.
Best Cellular. “Telcel America Account Number & PIN: Accurate 2026,” BestCellular.com. https://bestcellular.com/telcel-america/
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Check Telcel America before you switch
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Other carriers on the T-Mobile network
These brands use the same towers as Telcel America. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
See which network every US carrier uses · Open the transfer PIN lookup