Here is how to get your TruConnect account number and transfer PIN, and what to do with them when you move your number to another carrier.
Account Number
Call TruConnect customer service at 1-800-430-0443 and ask for your account number. TruConnect does not publish a self-service path we could read.
Transfer PIN
Ask for the transfer PIN on the same call. TruConnect gives the account number and the PIN together.
People often search for Tru Connect Mobile or True Connect Mobile but TruConnect is the proper spelling of this MVNO brand name.
TruConnect Contact Info
Customer Service: 1-800-430-0443
Hours: Monday – Saturday: 7:00AM – 11:00PM | Sunday: CLOSED (CST)
What network does TruConnect use?
TruConnect resells both Verizon and T-Mobile service and assigns one network to each customer.
TruConnect Porting Instructions
- To port a phone number from TruConnect, you must call their customer service and request transfer to the porting department. (Unfortunately, they do not provide a direct line for porting help.)
- Next, press 1 for English.
- Finally, ask the customer service representative for your account number, PIN, and billing address. These factors must be confirmed with a customer service rep to successfully port a phone number. We recommend verifying capitalization of addresses and reading all numbers back to the customer service representative to ensure accuracy.
(NOTE: It takes about 2 weeks to fully port a phone number from Lifeline accounts.)
Formally known as TruConnect Mobile, TruConnect was also formerly known as Telscape. This company was also known as SureLink before that. “True Connect” supplies government-sponsored Lifeline devices as well as other cellular services. They do not provide a dedicate line for porting inquiries. All porting requests must be handled via their main customer service line. In addition, porting a phone number from TruConnect Mobile can take up to two weeks, so it is necessary to confirm your account is in good standing before submitting a port request.
Cannot find your carrier? Browse the full list of US carriers and MVNOs.
Check coverage before you port
TruConnect resells both Verizon and T-Mobile service and assigns one network to each customer, so the coverage you get at your address is T-Mobile coverage. Check it on T-Mobile’s own coverage map before you start the transfer.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The TruConnect transfer PIN lookup puts these steps on one screen and texts them to the customer.
Where TruConnect customers usually go next
TruConnect runs on T-Mobile’s network, so the phone in your hand is already T-Mobile-compatible. These carriers will take it with no compatibility question.
Mint MobileT-Mobile network, prepaid
Metro by T-MobileT-Mobile network, prepaid
Compare every carrierEvery US carrier and MVNO, by network
Some links above are affiliate links. We may earn a commission if you switch through them, at no cost to you. We recommend by network compatibility first, not by what pays most.
Questions about TruConnect
Can I keep my phone number when I leave TruConnect?
Yes. Federal number portability rules let you take a working number to a new carrier. TruConnect cannot refuse the transfer or charge you to release the number.
Should I cancel TruConnect before I port my number out?
No. Cancel first and the number is released, which ends your right to move it. Keep the TruConnect line active until the new carrier confirms the port completed.
How long does a port out from TruConnect take?
A simple wireless transfer usually completes within one business day once the new carrier submits the correct TruConnect account number and transfer PIN.
Does TruConnect run on its own towers?
No. TruConnect is a reseller on the Verizon and T-Mobile networks.
Cite this page
Sources
BestCellular.com is an independent reference, not a carrier. TruConnect’s support pages could not be read, so the port-out steps above come from secondary sources. The network fact comes from TruConnect’s own 2024 filing with the South Dakota Public Utilities Commission. Checked October 13, 2026.
- South Dakota PUC Docket TC24-004: TruConnect response (September 12, 2024)
- US Mobile: How to transfer your number from TruConnect
- Wikipedia: TruConnect
Carriers change port-out steps without notice. Confirm with TruConnect before you start a transfer, and tell us if anything here has changed.
Best Cellular. “TruConnect Account Number & PIN: Accurate 2026,” BestCellular.com. https://bestcellular.com/truconnect/
Free to reuse with credit. Licence, sources and the full dataset.
Check TruConnect before you switch
Two free tools. No sign-up, nothing stored on our side.
TruConnect APN settings
TruConnect resells both Verizon and T-Mobile service and assigns one network to each customer.
TruConnect does not publish APN values on its own support site.
What to do instead: Contact TruConnect support.
Open the full APN settings tool for TruConnect
Other carriers on the T-Mobile network
These brands use the same towers as TruConnect. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
See which network every US carrier uses · Open the transfer PIN lookup