This is a brief overview of Vonage and how to get the information you will need if you wish to port your phone number out to a different company. You can use the information below to get your Vonage account number and transfer PIN.
Vonage Contact Info
Customer Service: 1-866-243-4357
Hours: Monday – Friday: 9:00AM – 12:00AM | Saturday – Sunday: 9:00AM – 7:00PM (EST)
- Sales: 1-800-608-5590
Vonage Porting Instructions
Porting in is possible, but it may take up to 10 business days. Porting out requires the customer to call Customer Service and ask for their account number and transfer PIN. There may be an issue porting in or out of Vonage due to “geographical limitations.” The rep we spoke to would not elaborate further.
Vonage provides VoIP (Voice Over IP) service for business and personal accounts. Our rep received very poor assistance from Vonage when they called, with a foreign operator who spoke harshly.
Cannot find your carrier? Browse the full list of US carriers and MVNOs.
Check coverage before you port
We have not confirmed which national network Vonage uses, and we do not guess. Ask them before you port, then check that network’s map: Verizon, T-Mobile, AT&T.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The Vonage transfer PIN lookup puts these steps on one screen and texts them to the customer.
Where Vonage customers usually go next
We have not independently confirmed which network Vonage uses, so check your IMEI against the new carrier’s compatible device list before you switch. Dial *#06# to get it.
T-MobileSame network, no compatibility risk
VerizonSame network, no compatibility risk
Compare every carrierEvery US carrier and MVNO, by network
Some links above are affiliate links. We may earn a commission if you switch through them, at no cost to you. We recommend by network compatibility first, not by what pays most.
Check Vonage before you switch
Two free tools. No sign-up, nothing stored on our side.
Other carriers we track
Account numbers, transfer PINs and port-out steps for other carriers in the database.
See which network every US carrier uses · Open the transfer PIN lookup