This is a brief overview of Lycamobile and how to get the information you will need if you wish to port your phone number out to a different company. You can use the information below to get your Lycamobile account number and transfer PIN.
Lycamobile Contact Info
Customer Service: 1-866-277-3221 | 1-845-301-1612
Hours: 8:00 AM to 12 Midnight (EST), 7 days/week
- Sales: 1-866-277-0024
What network does Lycamobile use?
Lycamobile runs on the T-Mobile network.
Lycamobile Porting Instructions
To port your number away from Lycamobile, you will need to call their customer service. First, ask for your 11-digit account number – this is not your phone number. Then, verify your 4-digit PIN (or “CIP number”) which Lyca Mobile texts to newly activated phones. Last, be sure to confirm your address and personal information for a successful port.
According to their official website Lycamobile does not accept Port-ins from all US carriers. Therefore, you must check with Customer Services to make sure your network is supported. Update: (as of 8/10/17) Lyca Mobile is now charging a $1 Regulatory Recovery fee for each new plan. They are also charging this extra regulatory recovery fee for data add-ons and account replenishment. Lyca Mobile has stated that this will be an “accumulated fee” so if you purchase 3 different items on the same plan, you will still be charged 3 times the fee. This additional $1 Lyca Mobile fee has been added to all existing products immediately. Lyca Mobile says you can contact their customer service department if you have questions.
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Check coverage before you port
Lycamobile runs on the T-Mobile network, so the coverage you get at your address is T-Mobile coverage. Check it on T-Mobile’s own coverage map before you start the transfer.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The Lycamobile transfer PIN lookup puts these steps on one screen and texts them to the customer.
Where Lycamobile customers usually go next
Lycamobile runs on T-Mobile’s network, so the phone in your hand is already T-Mobile-compatible. These carriers will take it with no compatibility question.
Mint MobileT-Mobile network, prepaid
Metro by T-MobileT-Mobile network, prepaid
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Check Lycamobile before you switch
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Other carriers on the T-Mobile network
These brands use the same towers as Lycamobile. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
See which network every US carrier uses · Open the transfer PIN lookup