Roam Mobility was a Vancouver-based MVNO that sold US calling, text and data plans to Canadians travelling south. It launched in January 2012 on T-Mobile’s US network. It shut down on June 30, 2020, after COVID-19 stopped travel. Roam numbers were permanently deactivated. No successor carrier took its customers.
Roam Mobility is gone
Roam Mobility ceased operations on June 30, 2020. SIM sales and activations stopped on May 21, 2020. Top-ups stopped on June 15, 2020. On June 30, every number tied to a Roam SIM card was permanently deactivated. Customers with active plans were refunded for unused data. Buyers of unused SIMs and holders of store credit could request refunds before August 31, 2020.
If you had a Roam Mobility line
No carrier took over Roam Mobility customers. The numbers were deactivated on June 30, 2020, and the sources describe no way to port them out. An old Roam number cannot be recovered. If you still travel to the US, get roaming from your Canadian carrier or buy a new US prepaid SIM.
How Roam Mobility ended
- January 17, 2012: Roam Mobility launches US voice and data roaming plans for Canadians on T-Mobile’s US network.
- July 7, 2014: Roam adds 4G LTE service in the US, still on T-Mobile’s network.
- January 2020: Roam ends its roaming service for visitors to Canada.
- May 21, 2020: SIM sales and activations stop.
- June 15, 2020: Top-ups stop.
- June 30, 2020: Roam ceases operations. All Roam numbers are permanently deactivated.
Why Roam Mobility ended
Roam sold service only to travellers. In its email to customers, the company said COVID-19 had hit its business hard and that it was earning no revenue because nobody was travelling. iPhone in Canada also points to longer trends: Canadian carriers had made US roaming easier without a second SIM, and eSIM travel products had joined the market. Roam had already dropped its service for visitors to Canada in January 2020.
How to find who holds an old number now
- Check an old bill or payment record. It names the company that billed you last.
- Run the number through a carrier lookup tool. It shows the carrier that holds the number today.
- Call that carrier and ask for the account number and transfer PIN.
- Start the port from the new carrier. Never cancel the old line first.
Your right to keep a number
Number portability is federal law, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
How we verified Roam Mobility
BestCellular.com tracks active carriers and defunct ones. We keep both, because people still search for brands that no longer exist. Every fact on this page comes from the sources listed below, and we leave a detail out when no source states it. Where sources disagree, this page says so. If you can document a correction, tell us and we will check it against the sources.
Tracked and active are different counts on this site. Roam Mobility counts in our tracked total, not in our active total, so it does not appear in tools built for live carriers.
Questions about Roam Mobility
Is Roam Mobility still available?
No. Roam Mobility ceased operations on June 30, 2020. SIM sales stopped May 21, 2020 and top-ups stopped June 15, 2020. The brand no longer sells plans or SIM cards.
Which network did Roam Mobility use?
T-Mobile in the United States. MobileSyrup named T-Mobile at the January 2012 launch, and BetaKit reported in July 2014 that Roam rode on T-Mobile’s network when it added 4G LTE.
What happened to Roam Mobility customers?
Their numbers were permanently deactivated on June 30, 2020. Active plans got refunds for unused data. No carrier took over the customer base, so former users had to find their own US roaming option.
Can I get a refund from Roam Mobility now?
Not under the published process. Refund requests for unused SIM cards and store credit had to be submitted before August 31, 2020. Unused data on active plans was refunded as of June 30, 2020.
Sources
Checked October 13, 2026.
- MobileSyrup: Roam Mobility ceasing operations permanently June 30, 2020: Shutdown date, SIM and top-up cutoffs, refunds, permanent number deactivation (May 27, 2020)
- iPhone in Canada: Roam Mobility is Dead as Service to Shutdown on June 30: Shutdown date, COVID-19 reason, January 2020 end of Canada visitor service (May 27, 2020)
- MobileSyrup: Roam Mobility officially launches U.S. voice and data roaming service today: Launch and T-Mobile as US network partner (January 17, 2012)
- BetaKit: Roam Mobility To Offer 4G LTE Service for Canadians Travelling to the USA: Vancouver base, rides on T-Mobile network, LTE start July 7, 2014 (July 2, 2014)
Best Cellular. “Roam Mobility: What Happened,” BestCellular.com. https://bestcellular.com/roam-mobility/
Free to reuse with credit. Licence, sources and the full dataset. All defunct carriers are listed on carriers that shut down.
Live carriers to look at instead
No carrier took over Roam Mobility’s customers. These carriers publish their network and run today.