PlatinumTel Mobile was renamed PTel, and PTel is no longer in service. Here is where PlatinumTel Mobile numbers went and who holds the account number and transfer PIN now.
Account Number
PlatinumTel Mobile was renamed. Accounts moved to PTel. Request the account number from PTel, not from PlatinumTel Mobile.
Transfer PIN
Ask PTel for the transfer PIN. PlatinumTel Mobile no longer issues one.
What happened to your PlatinumTel Mobile number
PlatinumTel Mobile is no longer in business. Any number that was not transferred out before it closed was released and cannot be recovered. If you did port out in time, the number belongs to whichever carrier you moved it to.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Where PlatinumTel Mobile customers usually go next
We have not independently confirmed which network PlatinumTel Mobile uses, so check your IMEI against the new carrier’s compatible device list before you switch. Dial *#06# to get it.
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Questions about PlatinumTel Mobile
Is PlatinumTel Mobile still in service?
No. PlatinumTel Mobile no longer operates as a carrier — it was renamed.
Where did PlatinumTel Mobile customers go?
Accounts moved to PTel. If your line still works, it is a PTel account now, and that is who you request an account number and transfer PIN from.
Can I still get an account number and transfer PIN from PlatinumTel Mobile?
No. There is no PlatinumTel Mobile support line to call. If the number still works, it belongs to whichever carrier took the account over, and you request the transfer details from them.
What happened to PlatinumTel Mobile phone numbers?
A number that was still active when the account transferred stayed with the new carrier. A number on a cancelled account was released back into the pool and cannot be recovered.
Can I get a PlatinumTel Mobile number reassigned to me?
No. Once a number is released it goes back into the general pool and is reassigned at random. There is no way to request a specific retired number.
Is the PlatinumTel Mobile name still worth searching for?
Only to confirm the brand is gone. Current account numbers, PINs and port-out steps live with the carrier that now holds the line.
Can I still use a PlatinumTel Mobile SIM card?
No. The SIM authenticates against a network that no longer provisions PlatinumTel Mobile accounts, so it will not activate on any line.
My PlatinumTel Mobile number was disconnected. Can I get it back?
Almost certainly not. Carriers hold a disconnected number in aging for a period, then release it for reassignment. Once it is reassigned there is no way to reclaim it.
Cite this page
Port-out details last confirmed with PlatinumTel Mobile on 28 September 2026.
Best Cellular. “PlatinumTel Became PTel: Accurate 2026 Answers,” BestCellular.com. https://bestcellular.com/platinumtel-mobile/
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