Q Link Wireless shut down in 2024. StandUp Wireless took over its customers. Here is where Q Link Wireless numbers went and who holds the account number and transfer PIN now.
Account Number
There is no Q Link Wireless account number to get. Q Link shut down in 2024 and its Lifeline customers were moved to StandUp Wireless. Ask StandUp Wireless for the account number on the line.
Transfer PIN
Request the transfer PIN from StandUp Wireless. Q Link no longer issues them.
What happened to Q Link Wireless
Q Link Wireless was one of the largest Lifeline providers in the country. It is gone. The timeline is a matter of public record:
- June 2021 – the US Postal Inspection Service raided Q Link’s Florida headquarters.
- October 2024 – Q Link Wireless LLC pleaded guilty to conspiracy to defraud the United States, wire fraud and theft of government funds, in a scheme to take more than $100 million from the federal Lifeline program. Its owner and chief executive was sentenced to five years.
- November 2024 – the Florida Public Service Commission issued a show cause order to revoke Q Link’s carrier designation and directed the company to write to every Florida Lifeline customer within seven days telling them to choose a new provider.
- December 2024 – the FCC suspended Q Link from Lifeline and all federal universal service support, effective immediately.
- December 2025 – the FCC permanently debarred Q Link Wireless LLC and its owner from Lifeline and every FCC-administered program. The Commission found Q Link had drawn $618.7 million from Lifeline between 2013 and 2019, at least 21% of it fraudulent.
What happened to Q Link customers
Q Link subscribers were migrated to StandUp Wireless, operated by Global Connection Inc. of America. If your number was on Q Link and still works, it is on StandUp Wireless now, and StandUp is the carrier you port out of.
StandUp Wireless took down the transition notice page it ran during the changeover, so the exact cutover date is no longer documented publicly. If you are unsure which carrier holds your number, your new carrier can look it up before submitting the transfer.
Check coverage before you port
Q Link Wireless ran on the T-Mobile network, named as its underlying carrier in its own Lifeline filings with the Utah Public Service Commission and the New Jersey Board of Public Utilities. Its Lifeline customers moved to StandUp Wireless, which also runs on T-Mobile. Check coverage before you port: Verizon, T-Mobile, AT&T.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The Q Link Wireless transfer PIN lookup puts these steps on one screen and texts them to the customer.
Where to go next
Your Q Link line is a StandUp Wireless line now
Start the port-out there. If you are choosing a new Lifeline provider instead, compare by network first – coverage is the only thing that changes when the price is already zero.
TruConnectLifeline provider on T-MobileSee the carrier page →
Assurance WirelessLifeline provider on T-MobileSee the carrier page →
Sorted by relevance to a former Q Link customer, not by what pays us. Best Cellular is not a wireless carrier and does not sell service. Some links on this site may earn a commission. Full disclosure.
Common questions about Q Link Wireless
Is Q Link Wireless still in business?
No. Q Link Wireless LLC pleaded guilty to federal fraud charges in October 2024 and was permanently debarred from Lifeline and all FCC programs in December 2025. It cannot provide service.
Why does the Q Link website still work?
The domain was never taken down. It still serves marketing pages promoting free service and a program that ended in June 2024. Treat it as an abandoned site, not a carrier.
What network did Q Link Wireless use?
Q Link operated as an MVNO on Sprint, and on T-Mobile after the merger. This is third-party reporting rather than anything Q Link published, and it no longer matters for a working line – your number is on StandUp Wireless now.
How do I get my number off a Q Link line?
Port out from StandUp Wireless, which holds the line. Your new carrier can confirm who currently controls the number before submitting the transfer.
Do I lose my Lifeline benefit?
The benefit follows your enrollment, not your carrier. You have to enroll at the new provider – only one Lifeline benefit is allowed per household, so do not leave a gap.
Cite this page
Port-out details last confirmed with Q Link Wireless on 28 September 2026.
Best Cellular. “Q Link Wireless Shut Down: Accurate 2026 Answers,” BestCellular.com. https://bestcellular.com/q-link-wireless/
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