This is a brief overview of Telcel America and how to get the information you will need if you wish to port your phone number out to a different company. You can use the information below to get your Telcel America account number and transfer PIN.
Telcel America Contact Info
Customer Service: 1-800-220-9518
What network does Telcel America use?
Telcel America runs on the T-Mobile network.
Telcel America Porting Instructions
Telcel America account # is NOT the Phone Number. It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself – under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15-digits of your SIM Card number. You can also view the account number in the My Account section of the Telcel America website by clicking “Add (or Edit) Nickname”. – Passcode can be found on your online Telcel America My Account page by clicking Update Personal Profile where it’s listed as Current Security PIN. If That field is blank, be sure to set up a passcode PIN before porting. (VERY IMPORTANT).
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Check coverage before you port
Telcel America runs on the T-Mobile network, so the coverage you get at your address is T-Mobile coverage. Check it on T-Mobile’s own coverage map before you start the transfer.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The Telcel America transfer PIN lookup puts these steps on one screen and texts them to the customer.
Where Telcel America customers usually go next
Telcel America runs on T-Mobile’s network, so the phone in your hand is already T-Mobile-compatible. These carriers will take it with no compatibility question.
Mint MobileT-Mobile network, prepaid
Metro by T-MobileT-Mobile network, prepaid
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Check Telcel America before you switch
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Other carriers on the T-Mobile network
These brands use the same towers as Telcel America. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
See which network every US carrier uses · Open the transfer PIN lookup