This is a brief overview of Telcel America and how to get the information you will need if you wish to port your phone number out to a different company. You can use the information below to get your Telcel America account number and password.
Telcel America Contact Info
Customer Service: 1-800-220-9518 Hours: N/A
Dealer Support: N/A
Porting Department: N/A
Tech Support: N/A
Carrier(s) used by Telcel America
Telcel America Porting Instructions
Telcel America account # is NOT the Phone Number. It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself – under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15-digits of your SIM Card number. You can also view the account number in the My Account section of the Telcel America website by clicking “Add (or Edit) Nickname”. – Passcode can be found on your online Telcel America My Account page by clicking Update Personal Profile where it’s listed as Current Security PIN. If That field is blank, be sure to set up a passcode PIN before porting. (VERY IMPORTANT).