Troomi Wireless Account Number & PIN: Accurate 2026

Here is how to get your Troomi Wireless account number and transfer PIN, and what to do with them when you move your number to another carrier.

Troomi is a kids phone service, and that changes the port-out

Troomi sells a managed Android phone for children with a parent portal that controls apps, contacts and screen time. The line belongs to the parent account, not the child, so the person who opened the account is the only one who can authorize a transfer. Have the account holder make the call.

Because the service is subscription-managed rather than a conventional prepaid or postpaid plan, there is no online port-out screen. Support is the route.

How to port your number away from Troomi

1. Call Support at (866) 545-4222 as the account holder, Monday to Friday 8am to 5pm MST.
2. Ask for the account number and the transfer PIN. Request both in one call and read them back.
3. Confirm the billing name and address exactly as Troomi has them. A mismatch here is the single most common port rejection.
4. Start the port from the new carrier. Never cancel Troomi first — cancelling releases the number and you lose it permanently.
5. Keep the line active until the new carrier confirms the number has moved, then cancel.

Which network does Troomi use?

AT&T, stated by Troomi in its own terms and conditions. A phone that worked on Troomi is AT&T-compatible, so AT&T itself and any AT&T-based carrier will almost certainly take it. Moving to a carrier on T-Mobile’s or Verizon’s network is a different question — check your IMEI against that carrier’s compatible device list first.

The Troomi handset itself is a managed device. Confirm with the new carrier that it will activate an unlocked Troomi phone before you rely on keeping it.

Sources

Troomi, Terms and Conditions — “Our services run on the AT&T network.”

Troomi, Support — phone number and hours.

Last verified September 22, 2026.