Here is how to get your Truphone account number and transfer PIN, and what to do with them when you move your number to another carrier.
Account Number
Start the port with the carrier you are moving to; they initiate the request. Truphone verifies the account holder by Social Security number rather than by an account number read out to you.
Transfer PIN
Truphone does not use a PIN on its accounts. It verifies identity instead, so there is no PIN to request.
Truphone Contact Info
Customer Service: 1-646-358-3496
Hours: 24/7 Customer Service
- Sales: 1-888-996-6245
What network does Truphone use?
Truphone runs on the AT&T network.
Truphone Porting Instructions
Porting out requires contacting new provider to initiate a port request. Truphone will need to verify the SSN but no PIN on their accounts.
Truphone offers international calling plans designed for business travelers.
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Check coverage before you port
Truphone runs on the AT&T network, so the coverage you get at your address is AT&T coverage. Check it on AT&T’s own coverage map before you start the transfer.
Your right to keep the number is federal, not a carrier policy. The rule is the FCC’s: Portability: Keeping Your Phone Number When Changing Service Providers.
Working a counter? The Truphone transfer PIN lookup puts these steps on one screen and texts them to the customer.
Truphone is operated by 1GLOBAL Operations (US) Inc.
Truphone is operated by 1GLOBAL Operations (US) Inc. of North Carolina, which has filed with the FCC under the same registration since 2010 — 16 years. The customer-inquiries line on file with the FCC is 1-646-360-1689. It is a separate contact from the support number above, and worth trying if that line goes nowhere. Checked September 22, 2026 against the FCC Form 499 filer database.
Where Truphone customers usually go next
Truphone runs on AT&T’s network, so the phone in your hand is already AT&T-compatible. These carriers will take it with no compatibility question.
Cricket WirelessAT&T network, prepaid
H2O WirelessAT&T network, prepaid
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Questions about Truphone
Can I keep my phone number when I leave Truphone?
Yes. Federal number portability rules let you take a working number to a new carrier. Truphone cannot refuse the transfer or charge you to release the number.
Should I cancel Truphone before I port my number out?
No. Cancel first and the number is released, which ends your right to move it. Keep the Truphone line active until the new carrier confirms the port completed.
How long does a port out from Truphone take?
A simple wireless transfer usually completes within one business day once the new carrier submits the correct Truphone account number and transfer PIN.
Does Truphone run on its own towers?
No. Truphone is a reseller riding on the AT&T network.
Cite this page
We have not recorded when these port-out details were last confirmed. Call Truphone to verify before you rely on them.
Best Cellular. “Truphone Account Number & PIN: Accurate 2026,” BestCellular.com. https://bestcellular.com/truphone/
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Check Truphone before you switch
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Other carriers on the AT&T network
These brands use the same towers as Truphone. Coverage is the same. Price, data priority when the network is busy, and customer service are not.
See which network every US carrier uses · Open the transfer PIN lookup