Carriers / MVNO Info

When calling Rock Wireless customer service for porting information, the first customer service phone rings with no answering machine. The second customer service number service answers with a message saying, “Hello, you have reached Star Telecom. If you’re receiving this message your number has been temporarily disconnected. Please feel free to give us a call at 1-701-854-7098 or leave a message after the tone.”

Port-ins can only be done for a number with a local area code. According to a STRATA Networks rep on 08/02/17, a Port out to another carrier requires confirmation from the other carrier whether the number is “Port-able” or not before initiating the process. Account details can be verified by calling STRATA Wireless customer service.

Port out requires Account number and PIN.

The only way to get your Red Pocket Mobile account number and passcode is to call Red Pocket support.

In order to Port out, a customer needs their Account number, Password/PIN, ZIP code, and last four digits of Social Security Number. Account number is on paper bill, or can be obtained by calling customer service. PIN is setup and stored by customer, but if forgotten, can be obtained by calling customer service.

The account number is on the left side of your Puppy Wireless Dashboard. The passcode is the last 4-digits of your phone number.

To port or transfer your number away from Ready Mobile, you will need your account number and PIN. The Ready Mobile online portal will display your account number but you will have to call customer service to get your PIN number or password.

PTel account number is the phone number. The passcode is your 4-digit account PIN which can be found by logging in to My Account on Ptel.com and clicking Account Details. or by calling PTel.