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Carriers / MVNO Info

Sprint Postpaid

Sprint postpaid account # is NOT phone number. It is a 9-digit number which can be found at the top center of your bill and on your online account page. Your passcode is your “call-in” passcode when you call customer service. You can set up or change your PIN on your online account page. You can also call customer service to verify account details.

Account Info / Porting Instructions »

Roam Mobility

Roam Mobility only supports outgoing ports. Customer’s are given their PIN number when account is created. If you forget your account PIN contact Roam Mobility customer care team, by submitting a ticket on their website. When submitting help ticket be sure to include the 19-digit SIM ID number or your Roam Mobility phone number. When porting out companies may ask for an account number, when asked, use your Roam Mobility phone number.

Account Info / Porting Instructions »

Rock Wireless

When calling Rock Wireless customer service for porting information, the first customer service phone rings with no answering machine. The second customer service number service answers with a message saying, “Hello, you have reached Star Telecom. If you’re receiving this message your number has been temporarily disconnected. Please feel free to give us a call at 1-701-854-7098 or leave a message after the tone.”

Account Info / Porting Instructions »

STRATA Networks

Port-ins can only be done for a number with a local area code. According to a STRATA Networks rep on 08/02/17, a Port out to another carrier requires confirmation from the other carrier whether the number is “Port-able” or not before initiating the process. Account details can be verified by calling STRATA Wireless customer service.

Account Info / Porting Instructions »

ROK Mobile

To port out of ROK Mobile, you will need to call customer service to obtain your account number & password. We also recommend verifying the address you have on file and use that EXACT address when porting into the new carrier.

Account Info / Porting Instructions »
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