Carriers / MVNO Info
Silver Star Communications has a single employee in charge of processing port-out requests. Silver Star Communications only requires your account number to port out. Silver Star Communications does offer account portals, but they have to be manually set up by a store representative.
Solavei account number is the 10-digit phone number. Solavei doesn’t use passcodes. If your new provider requests a password, use your zip code. When submitting your port request with your new provider you must include your billing address and that address must have the correct billing zip code assigned to your Solavei account. Call to verify before starting port.
Sprint postpaid account # is NOT phone number. It is a 9-digit number which can be found at the top center of your bill and on your online account page. Your passcode is your “call-in” passcode when you call customer service. You can set up or change your PIN on your online account page. You can also call customer service to verify account details.