Press #2 after calling customer service to reach the cellular department. Pioneer Cellular uses account number, password and social security number to validate port requests. Customers needing their account number must call customer service to get the account number. They can verify if you have the correct PIN/ password when you call in to get account info.
Carriers / MVNO Info
Phone numbers would only be ported from Open Mobile PR to other MVNOs in Puerto Rico. Contact their customer service or download their “My Open Mobile” Android or iOS app in the app store. We were unable to verify if the Open Mobile PR account number is available in the app but you can call customer service and be given your account number if you wish to port out.
When calling Pine Cellular customer service, the phone continues to ring with no answering machine. To port away from Pine Cellular, you will need your account number and password but it looks like you may need to call back a few times to get a rep. We will try again later and update it we’re able to reach Pine Cellular customer service to get porting instructions.
The rep we spoke to on 07/26 would not offer any information whether numbers can be Ported in or out of Evolve Voice service. Please note, the FCC (Federal Communications Commission) requires a company to honor your number port request, even if you have not paid for porting.