To port a number away from ETC, the customer must call into customer service to get their account number. The rep we spoke with said that the customer should call and verify their password before they can get their account number. Account numbers are not available on a printed statement.
Carriers / MVNO Info
The rep we spoke to on 07/26 would not offer any information whether numbers can be Ported in or out of Evolve Voice service. Please note, the FCC (Federal Communications Commission) requires a company to honor your number port request, even if you have not paid for porting.
FairPoint Communications does not require a password by default (unless customer manually sets a password for account security). If there was a password set by customer, you will need to verify that the password matches before submitting port request. Because FairPoint Communications does not require a password, you can use, “0000” if the receiving carrier needs a PIN or password to port the number in.
You will need your account number and PIN to port your number away from MobileNation. You will also need the name on the account, address, and the last 4-digits of your SSN. MobileNation does not have PIN numbers on file from the customer service view so the member would need to get their account number and they can find that on their online account.
To port out of Google Voice, go to: https://www.google.com/voice/unlock to unlock your number. Google Voice account numbers are the 10-digit phone number. Your Google Voice passcode is the last 4 digits of the phone number, unless you changed it to something else. customers full name and address must match. It will take 4 to 7 business days for Google Voice to complete your port request. They charge a $3 fee to port from Google Voice if the number wasn’t originally ported into Google Voice from a different carrier.