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Carriers / MVNO Info

Telcel America

Telcel America account # is NOT the Phone Number. It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself – under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15-digits of your SIM Card number. You can also view the account number in the My Account section of the Telcel America website by clicking “Add (or Edit) Nickname”. – Passcode can be found on your online Telcel America My Account page by clicking Update Personal Profile where it’s listed as Current Security PIN. If That field is blank, be sure to set up a passcode PIN before porting. (VERY IMPORTANT).

Account Info / Porting Instructions »

Teltik

To port your number from Teltik, you must contact their general customer support number or use their chat to have them “prepare” your number to be ported. After they have prepared your account, they will provide you your Account Number and PIN number to submit the port request with your new carrier. You can also contact them by email at: support@teltik.com

Account Info / Porting Instructions »

Solavei

Solavei account number is the 10-digit phone number. Solavei doesn’t use passcodes. If your new provider requests a password, use your zip code. When submitting your port request with your new provider you must include your billing address and that address must have the correct billing zip code assigned to your Solavei account. Call to verify before starting port.

Account Info / Porting Instructions »
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