Carriers / MVNO Info

Telcel America

Telcel America account # is NOT the Phone Number. It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself – under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15-digits of your SIM Card number. You can also view the account number in the My Account section of the Telcel America website by clicking “Add (or Edit) Nickname”. – Passcode can be found on your online Telcel America My Account page by clicking Update Personal Profile where it’s listed as Current Security PIN. If That field is blank, be sure to set up a passcode PIN before porting. (VERY IMPORTANT).

Account Info / Porting Instructions »

Teltik

To port your number from Teltik, you must contact their general customer support number or use their chat to have them “prepare” your number to be ported. After they have prepared your account, they will provide you your Account Number and PIN number to submit the port request with your new carrier. You can also contact them by email at: support@teltik.com

Account Info / Porting Instructions »

Tempo Telecom

To get your information to port, you need to call the Tempo Telecom Porting Department number. They will provide you your account number and PIN. You will also need to verify the address they have one file, to confirm it matches what you are submitting to the carrier you are porting to. They offer online accounts, but your information will not be listed.

Account Info / Porting Instructions »

TextNow Wireless

To take your service from TextNow to another company, you will need to navigate to the ‘My Wireless Account’ page on the TextNow website. From that page, click on the area that says, “Number Porting.” For the information you will need to port your number from TextNow, click “Port out your number.” This will then allow you to access your account number and PIN your next carrier will require to complete the porting process. Another way to obtain your account information is by using the chat box TextNow has on their website. They will validate you are the holder of the account and then provide the account information.

Account Info / Porting Instructions »

Thumb Cellular

Thumb Cellular only requires your account number and PIN to port out. They do not offer any online accounts, so you will have to contact Thumb Cellular customer service number or visit a local care center in Michigan to get your account number and PIN.

Account Info / Porting Instructions »

Sprint Postpaid

Sprint postpaid account # is NOT phone number. It is a 9-digit number which can be found at the top center of your bill and on your online account page. Your passcode is your “call-in” passcode when you call customer service. You can set up or change your PIN on your online account page. You can also call customer service to verify account details.

Account Info / Porting Instructions »

Roam Mobility

Roam Mobility only supports outgoing ports. Customer’s are given their PIN number when account is created. If you forget your account PIN contact Roam Mobility customer care team, by submitting a ticket on their website. When submitting help ticket be sure to include the 19-digit SIM ID number or your Roam Mobility phone number. When porting out companies may ask for an account number, when asked, use your Roam Mobility phone number.

Account Info / Porting Instructions »
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