Customer gets a paper statement that will have billing address as their system has it written, along with the account number (which is the phone number). Account PIN is not listed on the billing statement, but will be a four digit number. If an existing customer needs to call for support, the 10-digit phone number and four digit PIN number is required by the automated system.
Carriers / MVNO Info
Telcel America account # is NOT the Phone Number. It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself – under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15-digits of your SIM Card number. You can also view the account number in the My Account section of the Telcel America website by clicking “Add (or Edit) Nickname”. – Passcode can be found on your online Telcel America My Account page by clicking Update Personal Profile where it’s listed as Current Security PIN. If That field is blank, be sure to set up a passcode PIN before porting. (VERY IMPORTANT).
To port your number from Teltik, you must contact their general customer support number or use their chat to have them “prepare” your number to be ported. After they have prepared your account, they will provide you your Account Number and PIN number to submit the port request with your new carrier. You can also contact them by email at: email@example.com
To get your information to port, you need to call the Tempo Telecom Porting Department number. They will provide you your account number and PIN. You will also need to verify the address they have one file, to confirm it matches what you are submitting to the carrier you are porting to. They offer online accounts, but your information will not be listed.
Solavei account number is the 10-digit phone number. Solavei doesn’t use passcodes. If your new provider requests a password, use your zip code. When submitting your port request with your new provider you must include your billing address and that address must have the correct billing zip code assigned to your Solavei account. Call to verify before starting port.
Sprint postpaid account # is NOT phone number. It is a 9-digit number which can be found at the top center of your bill and on your online account page. Your passcode is your “call-in” passcode when you call customer service. You can set up or change your PIN on your online account page. You can also call customer service to verify account details.