Carriers / MVNO Info
Based out of Kentucky. Cannot port-in numbers outside of their “home area” (areas of Kentucky where they have towers) so you would have to get a new number. They have POSTPAID & prepaid plans, They have a program called Freedom Expanded (Financing) – They require a credit check to see if you have to pay a 30% deposit for their devices and how much interest you will pay on their 24-month installment plan. To port out: The account number is all that is required to port out. POSTPAID Accounts get online accounts where the account number can be found, prepaid customers do not and would have to call customer service to get their account info. They do not have an insurance claim number or online activation claim system – you have to take your broken phone to their local offices for claims.
Customer must call customer service for account number and password. The Affinity Cellular rep stated that it it typically easier to get your information by emailing them since they don’t actually have a porting department. Porting department email: Support@AffinityCellular.com
ASTAC offers online portal called “Smart Hub”. The ASTAC Smart Hub has to be set up manually in one of their retail stores. Payment history, usage history, and account info including account number can be viewed on the portal (although account number has to be viewed on a PDF, not on the customer’s dashboard). Account number & billing zip code are required to port out of ASTAC.
We haven’t been able to reach ASTCA for porting instructions, even when trying to place calls to their customer service number. Calling from an American number, the ILD access codes should allow you to call ASTCA for your account number and PIN/ password but the calls simply disconnect when trying to reach their customer service number. The company website does have instructions that an ASTCA customer can reach customer service by dialing 611 from their active phone number. We will update the ASTCA porting instructions when we have new information.